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LiveAgent VS crowdSPRING

Compare LiveAgent VS crowdSPRING and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
crowdSPRING

is an online marketplace for crowdsourced creative services.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 217

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
crowdSPRING
Website liveagent.com crowdspring.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Work Marketplace Freelance Marketplace Professional Services Graphic Design +1

About LiveAgent and crowdSPRING

In their own words, as submitted to SaaSHub.

LiveAgent
crowdSPRING

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of crowdSPRING yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
crowdSPRING 7 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Wide Talent Pool
    Access to a large number of creative professionals from around the world, providing a diverse range of ideas and styles.
  • Affordability
    Competitive pricing for design services, often lower than hiring a professional design agency.
  • Variety of Services
    Offers a wide range of services including logo design, web design, product design, and naming, which can cater to various business needs.
  • Speed
    Projects can be completed relatively quickly, as multiple designers work on submissions simultaneously.
  • User-Friendly Interface
    The platform is designed to be easy to navigate, making it simple to start projects and manage submissions.
  • Customization
    Clients can provide detailed briefs and feedback to ensure the final design aligns with their vision.
  • Intellectual Property Protection
    crowdSPRING includes terms that ensure clients receive full rights to the artwork they purchase.

Possible disadvantages

  • Quality Variation
    The quality of submissions can vary widely, requiring clients to sift through many options to find a suitable design.
  • No Direct Communication
    Clients may have limited direct interaction with designers, which can sometimes hinder the communication of specific ideas or feedback.
  • Non-exclusive Designs
    Designers may submit similar designs to multiple clients or contests, raising concerns about exclusivity.
  • Time-Consuming Selection Process
    Reviewing and providing feedback on numerous design submissions can be time-consuming.
  • Potential Hidden Costs
    While initial costs might seem low, additional fees for better visibility or premium features can add up.
  • Risk of Generic Designs
    There's a risk that designers may offer generic or template-based solutions to quickly participate in multiple contests.
  • Reliance on Contest Model
    The contest-based model may not be suitable for all projects, especially those that require a more collaborative and iterative approach.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
crowdSPRING

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • crowdSPRING is considered a good option for those seeking creative services due to its large network of skilled professionals and its competitive bidding process, which often results in high-quality and diverse submissions.

Why this product is good

  • crowdSPRING is a platform that connects businesses and individuals with a global pool of creative professionals, including designers and writers. It's known for offering a wide variety of services such as logo design, web design, and marketing materials. The platform allows users to post projects and receive numerous design submissions from different creatives, providing diverse options and ensuring competitive pricing.

Recommended for

    crowdSPRING is recommended for small to medium-sized businesses, startups, and individuals looking for affordable, high-quality design work. It is also suitable for those who prefer having multiple options for their creative projects and value the ability to provide feedback and iterate on designs before finalizing.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
crowdSPRING 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

CrowdSpring vs 99designs Review Logo Designers

More videos

  • - Crowdspring Review - Taylor Lewis
  • - Crowdspring Review - Jared Harman, Marketing and Hospitality

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
crowdSPRING
100% 100%
Customer Support
0% 0%
0% 0%
Work Marketplace
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Freelance Marketplace
100% 100%

Questions & Answers

As answered by people managing LiveAgent and crowdSPRING.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and crowdSPRING. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
crowdSPRING no reviews yet

View more

  • Designhill Alternatives
    comparing.ly · Mar 2020

    Going with the better option here sets you back by around $100+ as compared to the nearest designhill competitors like 99designs, crowdspring, designcontest and designcrowd. With all four of them priced around $300...

  • Fiverr Alternatives: 9 Other Sites Like Fiverr
    www.lifewire.com · Dec 2018

    crowdSPRING claims to be the world's number one marketplace for design work. If you have a bigger budget that's in the range of hundreds or even thousands of dollars, then this may be a good choice for you.

  • 15 Crowdsourcing Sites That Nurture Your Dream Project
    www.designhill.com · Jun 2018

    Crowdspring is one of the best crowdsourcing design sites having more than 200,000 designers and creative persons. They are only contest based site where you have to post projects to start receiving designs from...

View more

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