Software Alternatives, Accelerators & Startups

Freelancer.com VS LiveAgent

Compare Freelancer.com VS LiveAgent and see what are their differences

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Freelancer.com logo Freelancer.com

Search for jobs related to Www freelancer com homepage or hire on the world's largest freelancing marketplace with 12m+ jobs. It's free to sign up and bid on jobs.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Freelancer.com Landing page
    Landing page //
    2023-09-11
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Freelancer.com features and specs

  • Large User Base
    Freelancer.com has a large and diverse pool of users, making it easier to find freelancers with the specific skill sets you need.
  • Wide Range of Services
    The platform supports a wide variety of job categories, from software development to graphic design, writing, and marketing.
  • Budget Flexibility
    Employers can post projects with a specific budget range, helping them find freelancers that fit within their financial constraints.
  • Escrow Payment System
    Freelancer.com uses an escrow system to hold payments until the work is completed to the employer's satisfaction, which can protect both parties.
  • Global Reach
    Being an international platform, Freelancer.com allows employers and freelancers to work together across different time zones and regions.

Possible disadvantages of Freelancer.com

  • High Competition
    The large user base means that both employers and freelancers face stiff competition, which can make it difficult to stand out without considerable effort.
  • Fees and Charges
    Freelancer.com charges fees for both freelancers and employers, including project fees, contest fees, and membership subscriptions, which can add up.
  • Quality Variability
    Due to the open nature of the platform, the quality of freelancers can vary widely, and it may take time to find consistently high-quality professionals.
  • Communication Issues
    Working with freelancers from different regions can sometimes result in communication barriers due to language differences and time zone challenges.
  • Scam Risk
    While Freelancer.com has measures in place to detect fraud, scams and fraudulent activities can still occur, requiring users to be vigilant.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Freelancer.com

Overall verdict

  • Freelancer.com can be a good platform for finding freelance work or hiring freelancers, particularly if you value a wide selection of projects and the ability to connect with a global pool of talent. However, users should be mindful of the fees and competition on the site, and it's essential to carefully review potential employers or freelancers before committing to a project.

Why this product is good

  • Freelancer.com is a popular platform for both freelancers and employers looking for talent to complete a wide range of projects. It is known for its global reach, variety of job categories, and user-friendly interface. The platform allows freelancers to bid on projects, enabling competitive pricing and offering opportunities for freelancers to showcase their skills. Additionally, Freelancer.com provides secure payment methods and a rating system to build trust between users.

Recommended for

  • Freelancers looking to connect with a wide range of employers globally.
  • Employers seeking talent across various job categories and with different skill levels.
  • Individuals or businesses comfortable with a bidding system and looking for competitive project pricing.
  • Users who value a built-in payment protection service and user review system.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Freelancer.com videos

Freelancer.com Review - How Much Can You Earn From This Site?

More videos:

  • Review - Freelancer.com | Negative Points

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Freelancer.com and LiveAgent)
Freelance Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Work Marketplace
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Freelancer.com and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Freelancer.com and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freelancer.com and LiveAgent

Freelancer.com Reviews

Top 16 Remote Job Boards to Help You Hire Faster
Freelancer.com connects businesses with a vast pool of freelancers and operates on a project-based bidding system, where freelancers compete by submitting proposals for your project. This bidding system helps you stay within your budget while still attracting quality talent.
Upwork Competitors Breakdown: 14 Sites Like Upwork for Businesses & Freelancers
The doors of Freelancer.com are always open to everyone. Thereโ€™s practically no impediment to putting your skills to use in any niche.
Source: everhour.com
The 10 Best Alternatives to Upwork
Freelancer can offer a more cost-effective option compared to Upwork, particularly for businesses looking to save on fees. The free job posting option attracts those seeking quality freelancing services without the hefty price tag. Plus, Freelancerโ€™s secure payment system and escrow services offer added peace of mind for both freelancers and businesses.
Source: www.twine.net
UPWORK ALTERNATIVES: THE 10 BEST PLATFORMS FOR FINDING FREELANCERS
Freelancers can create profiles on Freelancermap, where they can showcase their skills, experience, and availability. Clients looking for freelancers can post project listings, describing the requirements and scope of the projects.
Source: medium.com
Top 10 free Websites to find Remote Job
Connects are virtual tokens used to submit proposals for jobs. Freelancers receive a specific number of Connects per month based on their membership plan and can purchase additional Connects if needed.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Freelancer.com seems to be more popular. It has been mentiond 260 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freelancer.com mentions (260)

  • How to Make Money From Coding: A Beginner-Friendly Practical Guide
    Freelancer: Good for short-term, project-based work. - Source: dev.to / almost 2 years ago
  • 17 Ways To Make Money Online in Nepal in 2023
    Freelancing platforms like Upwork, Freelancer, and Fiverr provide a gateway to showcase your skills and connect with clients seeking various services. Whether you are a writer, designer, programmer, marketer, or translator, these platforms offer a vast array of opportunities to earn money online by working on projects that match your expertise. Source: almost 3 years ago
  • how to earn as a teenager in Lucknow?
    I earned at 16-18, learn a skill and become fairly good at it. And make an account on Fiverr. upwork. freelancer.com, etc. Design, code, or anything which can be offered digitally. If you get an order on any of them double down on it. Cold reach-out works, but you've to show something to them as a portfolio. Instagram is a good place, as I did. Source: about 3 years ago
  • How does a very large youtube channel with many people working for it financially function?
    If my subscribers and views were multiplied by 100, it would have become a part-time job. I would be declaring income on my tax form, and keeping track of expenses. I might be considering hiring part-time editors on freelancer.com, but since they'd be independent contractors, they'd be just an expense to me. They'd be responsible for their own taxes. Source: about 3 years ago
  • What are your problems in regard of freelancer.com?
    I worked on freelancer.com for 3 months doing mostly side gigs. WIth the payment, it wasn't much of an issue for me. The first payment indeed, it was more "special", as in, it took 2 months until I got the money in my account. But any other payment after that, were processed within days (at worst). I had some other issues (due to the country I'm working from), like my VISA card not being accepted so I had to do... Source: about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Freelancer.com and LiveAgent, you can also consider the following products

Upwork - Forget the old rules. You can have the best people. Right now. Right here.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fiverr - One marketplace, millions of professional services.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toptal - Hire the Top 3% of Freelance Talentยฎ. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.