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LiveAgent VS Contactually

Compare LiveAgent VS Contactually and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
Contactually

Contactually is a web-based CRM tool that will help maximize your network ROI, get more referrals & gain more repeat business. Start your free trial today!

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
Sales Blueprint Architect
Close More Business sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 200

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Contactually
Website liveagent.com contactually.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
CRM Sales Sales Tools Sales Workflow +1

About LiveAgent and Contactually

In their own words, as submitted to SaaSHub.

LiveAgent
Contactually

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

  www.contactually.comSoftware by Contactually

Read more about Contactually

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Contactually 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    Contactually offers an intuitive and easy-to-navigate interface, which makes it simple for users to manage their contacts and communication.
  • Bucket System
    The bucket system allows users to categorize contacts into different segments for targeted communication and better organization.
  • Automated Follow-Ups
    Contactually helps users automate follow-up emails, ensuring that no important contact falls through the cracks.
  • Integration Capabilities
    The platform integrates with various other tools and services like email, CRM systems, and social media channels, enhancing its utility.
  • Analytics and Reporting
    Users can access detailed analytics and reporting to track the effectiveness of their outreach and relationship-building efforts.

Possible disadvantages

  • Pricing
    Contactually can be expensive for small businesses or individual users compared to other CRM solutions available in the market.
  • Limited Customization
    Some users may find the customization options for buckets and templates limited, restricting their ability to personalize the software to their specific needs.
  • Learning Curve
    Although the interface is user-friendly, there can be a learning curve for new users to fully understand and utilize all the features effectively.
  • Email Tracking Issues
    Some users have reported inconsistencies and issues with the email tracking feature, which can affect the reliability of tracking engagement.
  • Customer Support
    Customer support has been noted to be not as responsive or helpful as some users would prefer, potentially delaying issue resolution.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Contactually

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Contactually was generally considered a good CRM solution, especially for small to medium-sized businesses and professionals who prioritize relationship building. However, since Contactually was acquired by Compass and subsequently discontinued as a standalone product in 2020, it is no longer available. As a result, users are recommended to consider alternatives or see how Compass has integrated its features.

Why this product is good

  • Contactually was a popular CRM tool designed to help users manage and strengthen their professional relationships. It aimed to streamline contact management through features like automated follow-ups, lead nurturing, and the ability to organize contacts into buckets for better segmentation. The platform was particularly valued for its user-friendly interface and effective email tracking capabilities, making it a helpful tool for professionals in relationship-driven industries.

Recommended for

    Contactually was ideal for real estate agents, consultants, and other professionals who needed to manage a large volume of relationships and wanted a CRM that offered more personal interaction capabilities. For current alternatives, users should assess CRM tools that emphasize relationship-focused features similar to those Contactually offered.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Contactually 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Contactually CRM Review

More videos

  • - Contactually: Fast, Easy CRM Review @contactually
  • - Contactually Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Contactually
100% 100%
Customer Support
0% 0%
0% 0%
CRM
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Sales
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Contactually.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Contactually. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Contactually no reviews yet

View more

  • 7 Best Personal CRM Systems in 2020
    zoowho.com · Dec 2019

    Pros: Contactually is available via mobile and desktop. By connecting your email you can sync your contacts and communication history. This software allows you to prioritize the relationships that will be the most...

  • 13 Personal CRM systems for your everyday life
    ryzeapp.co · Jan 2018

    https://www.contactually.com/ Contactually is a lite CRM that does a fantastic job of keeping you on top of your relationships. With a mobile and web based solution, Contactually provides a great system to grow and...

Alternatives to LiveAgent and Contactually

When comparing LiveAgent and Contactually, you can also consider the following products.

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