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LiveAgent VS Coggle

Compare LiveAgent VS Coggle and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Coggle

Coggle is a simple, beautiful, powerful way of structuring information.

Coggle Landing page
Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Coggle seems to be more popular. It has been mentioned 12 times since March 2021.

social mentions
0 vs 12
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Coggle
Website liveagent.com coggle.it
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Idea Management Brainstorming And Ideation Digital Whiteboard Team Collaboration +1

About LiveAgent and Coggle

In their own words, as submitted to SaaSHub.

LiveAgent
Coggle

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Coggle yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Coggle 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    Coggle provides a simple and intuitive drag-and-drop interface that makes it easy to create and edit mind maps, suitable for users of all skill levels.
  • Real-time Collaboration
    The platform offers real-time collaboration features, allowing multiple users to work on the same mind map simultaneously, which is great for team projects and brainstorming sessions.
  • Version History
    Coggle automatically saves a version history of your mind maps, enabling users to track changes and revert to previous states if needed.
  • Integrations
    Coggle integrates with popular tools like Google Drive, making it easy to export, share, and import documents and mind maps.
  • Cross-Platform Accessibility
    Available as a web application, Coggle can be accessed from any device with an internet connection, providing flexibility and convenience.

Possible disadvantages

  • Limited Free Version
    The free version of Coggle has limitations, such as the number of private diagrams you can create. Upgrading to a paid plan is required for more advanced features.
  • Performance Issues
    With very large or complex mind maps, users may experience performance issues such as lag or slow loading times.
  • Limited Customization
    The customization options for colors, fonts, and styles are somewhat limited compared to other mind mapping tools, which can be a drawback for users seeking highly personalized diagrams.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, there is a learning curve for more advanced functionalities, which may require some time and effort to master.
  • Dependency on Internet
    Since Coggle is mainly a web-based application, it requires a stable internet connection to function, limiting offline accessibility.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Coggle

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Yes, Coggle is generally considered a good tool for creating mind maps and organizing information visually. It is user-friendly and offers collaborative features.

Why this product is good

  • Coggle is appreciated for its simplicity and intuitive design, making it easy to create and share mind maps. The tool's real-time collaboration feature allows multiple users to work on the same diagram simultaneously, which is beneficial for group projects or brainstorming sessions. Additionally, Coggle integrates well with various other tools and platforms, enhancing its usability.

Recommended for

  • Students who need to organize their study notes
  • Teachers creating educational materials
  • Teams looking to brainstorm or plan projects collaboratively
  • Individuals who prefer visual organization tools over traditional note-taking methods

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Coggle 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Coggle Review - Coggle Mind Map Tool

More videos

  • Review - Coggle It Review
  • Review - Coggle Review - Visual Mapping Review Series 2014

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Coggle
100% 100%
Customer Support
0% 0%
0% 0%
Brainstorming And Ideation
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Idea Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Coggle.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Coggle. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Coggle no reviews yet

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Coggle 12 mentions

Tracking LiveAgent since Mar 2021.

  • I tried and failed
    I find that reflecting on my experiences and going out of my way to really analyze the pitfalls and things done correctly helps a lot. I normally use coggle.it to mind map the whole experience overview and then which elements of the... Source: over 3 years ago
  • How do I guide the Web dev?
    In any case, any software that can create a visualization of a tree-like diagram will do the job. I'd recommend https://coggle.it/. Source: almost 4 years ago
  • Mind Maps
    I have spent more time than I'd like to admit researching the different programs out there. Mindmup , Coggle, and Mindmesiter came the closest, but definitely not perfect. These are some of the features I am looking for:. Source: about 4 years ago

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When comparing LiveAgent and Coggle, you can also consider the following products.

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