LiveAgent VS Cevanos

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Cevanos's answer:

Cevanos separates AI reasoning from business authority. The AI agent handles the conversation, while a deterministic policy engine decides what it is allowed to do. Before any refund, cancellation or account change, Cevanos checks identity, eligibility, transaction limits and approval thresholds, then executes, escalates to a human or declines, with a full audit trail. Your policies become rules the agent never breaks, not prompts it might ignore.

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Cevanos's answer:

Most AI chatbots and support agents answer questions and stop there, or take actions guided only by prompts. Cevanos agents take real actions in your systems, such as order lookups, refunds, booking changes and lead capture, but only inside the policies, permissions and approval limits you define. You get one AI agent across website chat, email, WhatsApp, Telegram and voice, human handoff when a case needs a person, 40+ native integrations with help desks, CRMs, scheduling, marketing and e-commerce tools like Zendesk, HubSpot, Shopify and Stripe, and a free plan to start.

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Cevanos's answer:

Customer service, support and operations teams at businesses that handle customer conversations at scale and want to automate them without losing control: SaaS and tech companies, e-commerce brands on Shopify, WooCommerce and BigCommerce, travel and hospitality businesses, fitness and wellness studios, HVAC and home-service companies, and universities and edtech teams.

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Cevanos's answer:

While building customer-facing AI agents, we realized the biggest challenge wasn't AI capability, but trust. Businesses need agents that can take real actions while respecting policies, permissions, and boundaries. That's why we built Cevanos, combining enterprise-grade AI capabilities with built-in governance, without compromising on performance or flexibility.

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Cevanos's answer:

Cevanos is built using Python (FastAPI), Next.js, AWS cloud infrastructure, LangGraph, and a Deep Agents-based agent harness. Our stack also includes PostgreSQL, Redis, Docker, leading LLM providers (OpenAI, Anthropic, and Google Gemini), and Twilio/LiveKit for voice AI capabilities.

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.