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LiveAgent VS Bill.com

Compare LiveAgent VS Bill.com and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Bill.com

Your financial operations platform. The intelligent way to create and pay bills, send invoices, manage expenses, control budgets, and access the credit your business needs to grow—all on one platform.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Bill.com seems to be more popular. It has been mentioned 259 times since March 2021.

social mentions
0 vs 259
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Bill.com
Website liveagent.com bill.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from the United States
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Online Payments Money Transfer Invoice Management Accounts Payable Accounts Receivable +2

About LiveAgent and Bill.com

In their own words, as submitted to SaaSHub.

LiveAgent
Bill.com

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Bill.com yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Bill.com 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Automation
    Bill.com automates many of the repetitive tasks involved in accounts payable and receivable, such as invoice creation, approval workflows, and payment processing. This reduces manual entry and minimizes errors.
  • Integrations
    Bill.com integrates with various accounting software platforms like QuickBooks, Xero, and NetSuite, streamlining financial data synchronization and reporting.
  • Cloud-Based
    As a cloud-based solution, Bill.com allows users to access their accounts and perform tasks from anywhere with internet access, improving flexibility and remote work capabilities.
  • Security
    Bill.com provides robust security features, including encrypted data transmission and storage, role-based access controls, and compliance with industry standards such as SOC 1 and SOC 2.
  • Document Management
    Bill.com offers extensive document management features, allowing users to store and organize invoices, receipts, and other financial documents in a centralized location.

Possible disadvantages

  • Cost
    Bill.com can be relatively expensive, especially for smaller businesses or those with tight budgets. Pricing is based on a monthly subscription model, with additional fees for certain transactions.
  • Learning Curve
    New users may find Bill.com challenging to navigate initially due to its comprehensive set of features and settings. Proper training or time to familiarize oneself with the platform may be necessary.
  • Customer Support
    Some users have reported issues with customer support, including difficulty reaching representatives and delays in resolving issues. This may impact the user experience, especially during critical financial operations.
  • Transaction Fees
    Bill.com charges fees for certain types of transactions, such as ACH payments and international payments. These fees can add up, particularly for businesses with a high volume of transactions.
  • Complexity for Small Businesses
    While Bill.com is feature-rich, some small businesses may find it overly complex for their needs. The extensive features and customization options might be more suited to larger organizations.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Bill.com

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Bill.com is a reputable and beneficial tool for many organizations, particularly small to midsize businesses looking to improve their financial workflow. However, it may not be the best fit for extremely large enterprises with highly complex accounting needs.

Why this product is good

  • Bill.com is considered a good service due to its user-friendly platform for managing accounts payable and receivable. It helps streamline financial operations for businesses by automating billing, invoicing, and payment processes. The service integrates well with major accounting software like QuickBooks, Xero, and NetSuite, allowing for seamless data synchronization. This reduces manual data entry and helps minimize errors. Known for saving time and improving financial accuracy, users often appreciate its robust reporting features and secure online payment options.

Recommended for

  • Small to midsize businesses looking to streamline their invoicing and payment processes.
  • Companies seeking integration with existing accounting software like QuickBooks, Xero, or NetSuite.
  • Businesses aiming to reduce manual entry and improve financial accuracy.
  • Organizations desiring a secure platform for handling online payments and vendor management.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Bill.com 6 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Bill.com Review by LedgerGurus

More videos

  • - How the Bill.com Intelligent Business Payments Platform Works
  • - Bill.com Review 2025: In-Depth Look at Features & Pricing
  • - Bill.com Honest Review - Watch Before Using
  • - What is Bill.com - bill.com Review - Bill.com Plans Explained
  • - Is Bill.com Worth It in 2025? Full Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Bill.com
100% 100%
Customer Support
0% 0%
0% 0%
Online Payments
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Billing & Invoicing
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Bill.com.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Bill.com. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Bill.com no reviews yet

View more

  • What Are the Best Bill.com Alternatives?
    blog.featured.com · Mar 2025

    Are you looking for an alternative to Bill.com for your invoicing needs? We’ve got you covered! We asked nine business leaders and experts to share their top alternatives to Bill.com for invoicing. From affordable...

  • The Top Alternatives to Bill.com
    tipalti.com · Feb 2022

    Bill.com is suitable for slower-growth small businesses with low payment volumes and limited remittances capabilities. The average revenue per customer of Bill.com is $1,500. Therefore, many AP automation capabilities...

  • 4 Best Bill.com Competitors And Alternatives (2022)
    smbillion.com · Dec 2021

    Plastiq is a simplified and more affordable option compared to Bill.com. They offer a solution for accounts payable and receivable without a sign-up fee, subscription fee, or fees for most transactions. They do,...

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Bill.com 259 mentions

Tracking LiveAgent since Mar 2021.

  • Freelancers: Do you allow your clients to pay via card? Processing fees hurt
    I mean.... This is how it is everywhere... You could use bill.com but it still has a monthly fee, however if youre sending multiple invoices like so, the monthly fee is paid for in just 2 clients of yours... Honestly a $66 processing fee... Source: almost 3 years ago
  • Bank rejected £850 payment from bill.com - both companies saying they can't do anything
    Bill.com have just gotten back to me saying they haven't received the money back (which nationwide said would have only taken 5 days from the 23rd November) and that SWIFT have told them that they did infact have my full name on the... Source: almost 3 years ago
  • Best campaign platforms for launching an influencer marketing agency?
    What platforms do you use to collect payment from our clients? I was thinking of using bill.com or stripe for now until I find a new method and then pay out the influencers. Source: almost 3 years ago

View more

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When comparing LiveAgent and Bill.com, you can also consider the following products.

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