Software Alternatives, Accelerators & Startups

Joomla VS Zendesk

Compare Joomla VS Zendesk and see what are their differences

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Joomla logo Joomla

Joomla! is the mobile-ready and user-friendly way to build your website. Choose from thousands of features and designs. Joomla! is free and open source.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Joomla Landing page
    Landing page //
    2023-07-18
  • Zendesk Landing page
    Landing page //
    2024-05-06

Joomla features and specs

  • Flexibility
    Joomla offers a high degree of flexibility and customizability. It is suitable for creating a wide range of websites, from small personal blogs to complex corporate websites.
  • User Access Control (UAC)
    Joomla has advanced user access control mechanisms, allowing you to set different permissions and access levels for various types of users, which is particularly useful for large websites with multiple contributors.
  • Multilingual Support
    Joomla comes with built-in support for multilingual content, making it a great choice for websites that need to cater to different language speakers.
  • Extensive Extension Directory
    Joomla has a large extension directory with thousands of free and paid plugins and templates that can be easily integrated to extend the functionality of your website.
  • Strong Community Support
    Joomla has a large and active community of developers and users who contribute to forums, documentation, and third-party resources, providing strong community support.

Possible disadvantages of Joomla

  • Steeper Learning Curve
    Compared to other CMSs, Joomla can be more challenging to learn for beginners due to its extensive features and complex interface.
  • Limited Built-in SEO
    Joomla's out-of-the-box SEO capabilities are not as advanced as those of other CMSs like WordPress. It often requires additional plugins for better SEO performance.
  • Performance Issues
    Joomla can sometimes have performance issues due to its resource-heavy nature, especially if not properly optimized.
  • Compatibility Issues with Extensions
    Not all third-party extensions and templates are always compatible with the latest version of Joomla, which can create challenges during updates.
  • Hosting Requirements
    Joomla has specific hosting requirements that not all web hosts can meet easily. This can limit your choices when it comes to hosting providers.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Joomla videos

10 Reasons Why You Should Use Joomla in 2018

More videos:

  • Review - [BEFORE You Buy] Joomla Extensions Review
  • Review - Helix Ultimate Joomla Framework [Setup/Demo/Review]

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Joomla and Zendesk)
CMS
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Joomla and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Joomla and Zendesk

Joomla Reviews

Comparing 9 WordPress alternatives & competitors in 2024
Joomla! is an open-source, free WordPress alternative that combines advanced features with user-friendly interfaces. To customize your sites, check out the softwareโ€™s massive library of over 5,000 extensions that integrate newsletters, user management, and site search.
Source: webflow.com
19 Best WordPress Alternatives in 2025
Joomla is an open-source content management system (CMS) that allows organizations to create and manage their websites. It offers a wide range of features, including content management, user permissions, SEO tools, and customization options.
Source: www.pixpa.com
Top 10 Web Content Management Systems
If for whatever reason WordPress does not float your boat as a CMS, then Joomla is a great alternative as a customizable CMS. Joomla is one of the best free CMS options in 2024, featuring a wide range of plug-ins, templates, and extensions, Similar to WordPress it is also an open-source CMS, and it focuses on enabling more advanced developers who already have some coding...
Source: cloudzy.com
Joomla vs WordPress: Which CMS Should You Choose?
Joomlaโ€™s Joomla Extensions Directory and WordPressโ€™s Plugin Directory differ in their offerings. The Joomla Extensions Directory focuses on providing extensions specifically for Joomla, including plugins, modules, components, and templates. It caters directly to the Joomla community and offers a diverse range of extensions developed and tested specifically for Joomla websites.
8 Great Drupal Alternatives to Try for your Website (Nov 2021)
Joomla is an excellent CMS solution for those who donโ€™t want to work with a lot of HTML and JavaScript. If you want the flexibility and extensibility to adjust your website however you choose, Joomla is the solution for you. This service can power any website, from the smallest solutions to the more complex. As a Drupal alternative, Joomla is usually the go-to choice for...

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Joomla. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Joomla mentions (2)

  • Joomla 3x - How to create a Custom Registration Form (Custom Fields) w/o 3rd Party? [Dev Only Please]
    What resources could someone who has achieved this, point me to. I once came across a development doc link on joomla.org I thought; I cannot seem to find it. I can only recently find this : https://docs.joomla.org/J3.x:Creating_a_Plugin_for_Joomla which is not how I remembered if it's done by plugin. Source: over 3 years ago
  • Helping with the basics
    The forums found on joomla.org are great and there are tons of people there to help. Source: over 4 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
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What are some alternatives?

When comparing Joomla and Zendesk, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!