What are some alternatives?
When comparing Jelpy and LiveMessage from Salesforce, you can also consider the following products
Service - Customer service issues solved for you, on demand, for free.
HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.
Forefront Support - On demand, elastic customer support as a service
Influx - Customer support as a service
SentiOne - Insightful social listening and online reputation management platform.
Phonestat - Make every call count. A tool for call centers.