Software Alternatives, Accelerators & Startups

Intercom VS SurveyJS

Compare Intercom VS SurveyJS and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SurveyJS logo SurveyJS

Simplify data collection in your JavaScript application with SurveyJS UI components. Create and style dynamic JSON-based forms using a fully integrated form builder that features a CSS theme editor and GUI for conditional rules and form branching.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • SurveyJS Open-Source Form Builder
    Open-Source Form Builder //
    2024-05-26
  • SurveyJS Drag-and-Drop Form Builder UI
    Drag-and-Drop Form Builder UI //
    2024-05-26
  • SurveyJS Form Theme Editor
    Form Theme Editor //
    2024-05-26
  • SurveyJS GUI for Conditional Rules
    GUI for Conditional Rules //
    2024-05-26
  • SurveyJS Export Forms to PDF
    Export Forms to PDF //
    2024-05-26
  • SurveyJS Build Custom Survey Data Dashboards
    Build Custom Survey Data Dashboards //
    2024-05-26
  • SurveyJS Enhanced Mobile Support
    Enhanced Mobile Support //
    2024-05-26

SurveyJS – a product suite of open-source JS form libraries that allow you to set up a form management system fully integrated in your IT. Key Features:

  • ✅ Our UI components easily integrate with React, Angular, Vue.js, Knockout, and jQuery.
  • ✅ Any server + database combination is fully compatible.
  • ✅ JSON format for survey metadata and results.
  • ✅ Drag-and-Drop Form Builder with basic and advanced input types.
  • ✅ Integrated CSS-based Theme Editor.
  • ✅ GUI for conditional rules.
  • ✅ Generate PDF versions of submitted forms, or convert your custom forms to editable PDF files.
  • ✅ Build custom survey data dashboards that update in real time, or download survey results as tables in Excel, CSV and PDF.
  • ✅ +200 Starter Demos & Tutorials.

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

SurveyJS

$ Details
freemium $499.0 / One-off (1 developer license, unlimited form creators)
Release Date
-

Intercom features and specs

No features have been listed yet.

SurveyJS features and specs

  • Open-Source : on GitHub
  • APIs and learning materials: (code snippets, online documentation)
  • # Forms: Unlimited
  • # Form Submissions: Unlimited
  • # File Uploads: Unlimited
  • All Data on Your Own Servers: Compatible with any backend system
  • White label: No Watermarks/Nag Screens/Referral Badges
  • Native Support for all popular JS frameworks: React, Angular, Knockout, and Vue3
  • Dynamic JSON-Driven Forms: Form JSON schemas are auto generated
  • 20+ Accessible Input Types: Rating, Ranking, Dropdown, Tag box, e-Signature pad, File upload, Image picker, Single- and Multi-Select Matrix, Image Capture, and more!
  • Panels for Question Grouping: Panels are also knowns as sections
  • Suitable for any types of forms: Multi-Page Forms, Quizzes & Scored Surveys, Calculator Forms, Survey Pop-Ups
  • Duplicate Group Option: Users can add a fresh copy of form fields to add more information
  • Input Validation: Client- and Server-Side
  • Auto-localization and Multi-locale Surveys: You can translate the form builder UI and forms to any language

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

SurveyJS videos

Open-source Form Builder for React | Generate dynamic forms using JSON

More videos:

  • Tutorial - Complete SurveyJS with Angular Tutorial
  • Tutorial - Making a Survey Nextjs app from surveyjs.io

Category Popularity

0-100% (relative to Intercom and SurveyJS)
Customer Support
100 100%
0% 0
Surveys
0 0%
100% 100
CRM
100 100%
0% 0
Form Builder
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and SurveyJS.

How would you describe your primary audience?

SurveyJS's answer:

Developers looking for a secure form management solution with no-code UI that is fully integrated in their application.

Why should a person choose your product over its competitors?

SurveyJS's answer:

It's powerful and versatile: you can choose any backend system. The libraries natively support all popular JavaScript frameworks, including React, Angular, Vue.js, and Knockout. The form builder UI is fully customizable in both appearance and functionality. You can add custom question types or enhance the existing ones. There is a GUI for complex conditional rules and form branching, allowing even non-technical users to create sophisticated forms. Users can style forms using a fully integrated CSS Theme Editor, which offers a set of predefined themes that can be customized and reused.

What's the story behind your product?

SurveyJS's answer:

Our SEO had to handle many forms for a different project and realized there were no good form management solutions on the market. So, he gathered a team to build one.

What makes your product unique?

SurveyJS's answer:

Our strengths are customer support, flexibility, and development speed.

Which are the primary technologies used for building your product?

SurveyJS's answer:

JavaScript, HTML, CSS, React, Angular, Vue.js, Knockout, jQuery

Who are some of the biggest customers of your product?

SurveyJS's answer:

Big Four accounting firms

User comments

Share your experience with using Intercom and SurveyJS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and SurveyJS

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

SurveyJS Reviews

We have no reviews of SurveyJS yet.
Be the first one to post

Social recommendations and mentions

Based on our record, SurveyJS should be more popular than Intercom. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

SurveyJS mentions (10)

  • Create a Multi-Page Form and Run it in an Angular app in Minutes with SurveyJS
    Quite a lot to ask for, right? We’ve got great news for you all! Such a form builder does exist, and it’s called SurveyJS! - Source: dev.to / over 1 year ago
  • Add Survey Creator / Form Builder to Your Angular Application
    PDF Generator — Allows you to save an unlimited number of custom-built survey forms to PDF (both new and filled-in), and generate fillable PDF forms to automate your form workflow and go paperless. Requires a commercial developer license. To learn more about SurveyJS Project, visit our website: surveyjs.io. - Source: dev.to / over 1 year ago
  • How to Create a Web Form of Any Complexity and Add It to Your JavaScript App in Minutes with SurveyJS
    In this article, you’ll learn how to get started with SurveyJS, and run a Product Feedback survey in your application. To get started, let’s head over to surveyjs.io. When you look at the tabs of the top banner, you will see sections for Features, Product overviews, a collection of over a hundred free demos for each product, a dedicated section for developers that contains useful links for product guides, the... - Source: dev.to / over 1 year ago
  • Survey library recommendation with Admin side design and aggregation and Participant side rendering
    Currently reading about SurveyJS and form.io, but seeing what other options there might be as well. Source: over 1 year ago
  • Angular Support for SurveyJS Form Library and Creator
    SurveyJS is a set of JavaScript components for complete survey life-cycle management. SurveyJS UI components were originally built upon the KnockoutJS library. Native Form Library and Creator integrations for React, and Vue.js also followed. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Intercom and SurveyJS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys

Drift - A messaging app that helps you grow your business.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!