Software Alternatives, Accelerators & Startups

Zendesk VS SurveyJS

Compare Zendesk VS SurveyJS and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

SurveyJS logo SurveyJS

Simplify data collection in your JavaScript application with SurveyJS UI components. Create and style dynamic JSON-based forms using a fully integrated form builder that features a CSS theme editor and GUI for conditional rules and form branching.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • SurveyJS Open-Source Form Builder
    Open-Source Form Builder //
    2024-05-26
  • SurveyJS Drag-and-Drop Form Builder UI
    Drag-and-Drop Form Builder UI //
    2024-05-26
  • SurveyJS Form Theme Editor
    Form Theme Editor //
    2024-05-26
  • SurveyJS GUI for Conditional Rules
    GUI for Conditional Rules //
    2024-05-26
  • SurveyJS Export Forms to PDF
    Export Forms to PDF //
    2024-05-26
  • SurveyJS Build Custom Survey Data Dashboards
    Build Custom Survey Data Dashboards //
    2024-05-26
  • SurveyJS Enhanced Mobile Support
    Enhanced Mobile Support //
    2024-05-26

SurveyJS – a product suite of open-source JS form libraries that allow you to set up a form management system fully integrated in your IT. Key Features:

  • ✅ Our UI components easily integrate with React, Angular, Vue.js, Knockout, and jQuery.
  • ✅ Any server + database combination is fully compatible.
  • ✅ JSON format for survey metadata and results.
  • ✅ Drag-and-Drop Form Builder with basic and advanced input types.
  • ✅ Integrated CSS-based Theme Editor.
  • ✅ GUI for conditional rules.
  • ✅ Generate PDF versions of submitted forms, or convert your custom forms to editable PDF files.
  • ✅ Build custom survey data dashboards that update in real time, or download survey results as tables in Excel, CSV and PDF.
  • ✅ +200 Starter Demos & Tutorials.

Zendesk features and specs

No features have been listed yet.

SurveyJS features and specs

  • Open-Source : on GitHub
  • APIs and learning materials: (code snippets, online documentation)
  • # Forms: Unlimited
  • # Form Submissions: Unlimited
  • # File Uploads: Unlimited
  • All Data on Your Own Servers: Compatible with any backend system
  • White label: No Watermarks/Nag Screens/Referral Badges
  • Native Support for all popular JS frameworks: React, Angular, Knockout, and Vue3
  • Dynamic JSON-Driven Forms: Form JSON schemas are auto generated
  • 20+ Accessible Input Types: Rating, Ranking, Dropdown, Tag box, e-Signature pad, File upload, Image picker, Single- and Multi-Select Matrix, Image Capture, and more!
  • Panels for Question Grouping: Panels are also knowns as sections
  • Suitable for any types of forms: Multi-Page Forms, Quizzes & Scored Surveys, Calculator Forms, Survey Pop-Ups
  • Duplicate Group Option: Users can add a fresh copy of form fields to add more information
  • Input Validation: Client- and Server-Side
  • Auto-localization and Multi-locale Surveys: You can translate the form builder UI and forms to any language

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

SurveyJS videos

Open-source Form Builder for React | Generate dynamic forms using JSON

More videos:

  • Tutorial - Complete SurveyJS with Angular Tutorial
  • Tutorial - Making a Survey Nextjs app from surveyjs.io

Category Popularity

0-100% (relative to Zendesk and SurveyJS)
Customer Support
100 100%
0% 0
Surveys
0 0%
100% 100
Help Desk
100 100%
0% 0
Form Builder
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and SurveyJS.

How would you describe your primary audience?

SurveyJS's answer:

Developers looking for a secure form management solution with no-code UI that is fully integrated in their application.

Why should a person choose your product over its competitors?

SurveyJS's answer:

It's powerful and versatile: you can choose any backend system. The libraries natively support all popular JavaScript frameworks, including React, Angular, Vue.js, and Knockout. The form builder UI is fully customizable in both appearance and functionality. You can add custom question types or enhance the existing ones. There is a GUI for complex conditional rules and form branching, allowing even non-technical users to create sophisticated forms. Users can style forms using a fully integrated CSS Theme Editor, which offers a set of predefined themes that can be customized and reused.

What's the story behind your product?

SurveyJS's answer:

Our SEO had to handle many forms for a different project and realized there were no good form management solutions on the market. So, he gathered a team to build one.

What makes your product unique?

SurveyJS's answer:

Our strengths are customer support, flexibility, and development speed.

Which are the primary technologies used for building your product?

SurveyJS's answer:

JavaScript, HTML, CSS, React, Angular, Vue.js, Knockout, jQuery

Who are some of the biggest customers of your product?

SurveyJS's answer:

Big Four accounting firms

User comments

Share your experience with using Zendesk and SurveyJS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and SurveyJS

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

SurveyJS Reviews

We have no reviews of SurveyJS yet.
Be the first one to post

Social recommendations and mentions

SurveyJS might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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SurveyJS mentions (10)

  • Create a Multi-Page Form and Run it in an Angular app in Minutes with SurveyJS
    Quite a lot to ask for, right? We’ve got great news for you all! Such a form builder does exist, and it’s called SurveyJS! - Source: dev.to / over 1 year ago
  • Add Survey Creator / Form Builder to Your Angular Application
    PDF Generator — Allows you to save an unlimited number of custom-built survey forms to PDF (both new and filled-in), and generate fillable PDF forms to automate your form workflow and go paperless. Requires a commercial developer license. To learn more about SurveyJS Project, visit our website: surveyjs.io. - Source: dev.to / over 1 year ago
  • How to Create a Web Form of Any Complexity and Add It to Your JavaScript App in Minutes with SurveyJS
    In this article, you’ll learn how to get started with SurveyJS, and run a Product Feedback survey in your application. To get started, let’s head over to surveyjs.io. When you look at the tabs of the top banner, you will see sections for Features, Product overviews, a collection of over a hundred free demos for each product, a dedicated section for developers that contains useful links for product guides, the... - Source: dev.to / over 1 year ago
  • Survey library recommendation with Admin side design and aggregation and Participant side rendering
    Currently reading about SurveyJS and form.io, but seeing what other options there might be as well. Source: over 1 year ago
  • Angular Support for SurveyJS Form Library and Creator
    SurveyJS is a set of JavaScript components for complete survey life-cycle management. SurveyJS UI components were originally built upon the KnockoutJS library. Native Form Library and Creator integrations for React, and Vue.js also followed. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and SurveyJS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!