Software Alternatives, Accelerators & Startups

Freshdesk VS SurveyJS

Compare Freshdesk VS SurveyJS and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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SurveyJS logo SurveyJS

Simplify data collection in your JavaScript application with SurveyJS UI components. Create and style dynamic JSON-based forms using a fully integrated form builder that features a CSS theme editor and GUI for conditional rules and form branching.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • SurveyJS Open-Source Form Builder
    Open-Source Form Builder //
    2024-05-26
  • SurveyJS Drag-and-Drop Form Builder UI
    Drag-and-Drop Form Builder UI //
    2024-05-26
  • SurveyJS Form Theme Editor
    Form Theme Editor //
    2024-05-26
  • SurveyJS GUI for Conditional Rules
    GUI for Conditional Rules //
    2024-05-26
  • SurveyJS Export Forms to PDF
    Export Forms to PDF //
    2024-05-26
  • SurveyJS Build Custom Survey Data Dashboards
    Build Custom Survey Data Dashboards //
    2024-05-26
  • SurveyJS Enhanced Mobile Support
    Enhanced Mobile Support //
    2024-05-26

SurveyJS – a product suite of open-source JS form libraries that allow you to set up a form management system fully integrated in your IT. Key Features:

  • ✅ Our UI components easily integrate with React, Angular, Vue.js, Knockout, and jQuery.
  • ✅ Any server + database combination is fully compatible.
  • ✅ JSON format for survey metadata and results.
  • ✅ Drag-and-Drop Form Builder with basic and advanced input types.
  • ✅ Integrated CSS-based Theme Editor.
  • ✅ GUI for conditional rules.
  • ✅ Generate PDF versions of submitted forms, or convert your custom forms to editable PDF files.
  • ✅ Build custom survey data dashboards that update in real time, or download survey results as tables in Excel, CSV and PDF.
  • ✅ +200 Starter Demos & Tutorials.

Freshdesk features and specs

No features have been listed yet.

SurveyJS features and specs

  • Open-Source : on GitHub
  • APIs and learning materials: (code snippets, online documentation)
  • # Forms: Unlimited
  • # Form Submissions: Unlimited
  • # File Uploads: Unlimited
  • All Data on Your Own Servers: Compatible with any backend system
  • White label: No Watermarks/Nag Screens/Referral Badges
  • Native Support for all popular JS frameworks: React, Angular, Knockout, and Vue3
  • Dynamic JSON-Driven Forms: Form JSON schemas are auto generated
  • 20+ Accessible Input Types: Rating, Ranking, Dropdown, Tag box, e-Signature pad, File upload, Image picker, Single- and Multi-Select Matrix, Image Capture, and more!
  • Panels for Question Grouping: Panels are also knowns as sections
  • Suitable for any types of forms: Multi-Page Forms, Quizzes & Scored Surveys, Calculator Forms, Survey Pop-Ups
  • Duplicate Group Option: Users can add a fresh copy of form fields to add more information
  • Input Validation: Client- and Server-Side
  • Auto-localization and Multi-locale Surveys: You can translate the form builder UI and forms to any language

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

SurveyJS videos

Open-source Form Builder for React | Generate dynamic forms using JSON

More videos:

  • Tutorial - Complete SurveyJS with Angular Tutorial
  • Tutorial - Making a Survey Nextjs app from surveyjs.io

Category Popularity

0-100% (relative to Freshdesk and SurveyJS)
Customer Support
100 100%
0% 0
Surveys
0 0%
100% 100
Help Desk
100 100%
0% 0
Form Builder
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and SurveyJS.

How would you describe your primary audience?

SurveyJS's answer:

Developers looking for a secure form management solution with no-code UI that is fully integrated in their application.

Why should a person choose your product over its competitors?

SurveyJS's answer:

It's powerful and versatile: you can choose any backend system. The libraries natively support all popular JavaScript frameworks, including React, Angular, Vue.js, and Knockout. The form builder UI is fully customizable in both appearance and functionality. You can add custom question types or enhance the existing ones. There is a GUI for complex conditional rules and form branching, allowing even non-technical users to create sophisticated forms. Users can style forms using a fully integrated CSS Theme Editor, which offers a set of predefined themes that can be customized and reused.

What's the story behind your product?

SurveyJS's answer:

Our SEO had to handle many forms for a different project and realized there were no good form management solutions on the market. So, he gathered a team to build one.

What makes your product unique?

SurveyJS's answer:

Our strengths are customer support, flexibility, and development speed.

Which are the primary technologies used for building your product?

SurveyJS's answer:

JavaScript, HTML, CSS, React, Angular, Vue.js, Knockout, jQuery

Who are some of the biggest customers of your product?

SurveyJS's answer:

Big Four accounting firms

User comments

Share your experience with using Freshdesk and SurveyJS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and SurveyJS

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

SurveyJS Reviews

We have no reviews of SurveyJS yet.
Be the first one to post

Social recommendations and mentions

Freshdesk might be a bit more popular than SurveyJS. We know about 12 links to it since March 2021 and only 10 links to SurveyJS. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

SurveyJS mentions (10)

  • Create a Multi-Page Form and Run it in an Angular app in Minutes with SurveyJS
    Quite a lot to ask for, right? We’ve got great news for you all! Such a form builder does exist, and it’s called SurveyJS! - Source: dev.to / over 1 year ago
  • Add Survey Creator / Form Builder to Your Angular Application
    PDF Generator — Allows you to save an unlimited number of custom-built survey forms to PDF (both new and filled-in), and generate fillable PDF forms to automate your form workflow and go paperless. Requires a commercial developer license. To learn more about SurveyJS Project, visit our website: surveyjs.io. - Source: dev.to / over 1 year ago
  • How to Create a Web Form of Any Complexity and Add It to Your JavaScript App in Minutes with SurveyJS
    In this article, you’ll learn how to get started with SurveyJS, and run a Product Feedback survey in your application. To get started, let’s head over to surveyjs.io. When you look at the tabs of the top banner, you will see sections for Features, Product overviews, a collection of over a hundred free demos for each product, a dedicated section for developers that contains useful links for product guides, the... - Source: dev.to / over 1 year ago
  • Survey library recommendation with Admin side design and aggregation and Participant side rendering
    Currently reading about SurveyJS and form.io, but seeing what other options there might be as well. Source: over 1 year ago
  • Angular Support for SurveyJS Form Library and Creator
    SurveyJS is a set of JavaScript components for complete survey life-cycle management. SurveyJS UI components were originally built upon the KnockoutJS library. Native Form Library and Creator integrations for React, and Vue.js also followed. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Freshdesk and SurveyJS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!