Software Alternatives, Accelerators & Startups

Intercom VS Snapdrop

Compare Intercom VS Snapdrop and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Snapdrop logo Snapdrop

An open source alternative to Alternative to AirDrop.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Snapdrop Landing page
    Landing page //
    2019-10-25

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Snapdrop

Pricing URL
-
$ Details
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Snapdrop features and specs

  • Cross-Platform
    Snapdrop works across various platforms, including Windows, macOS, Linux, Android, and iOS, making it quite versatile for different users.
  • Ease of Use
    The user interface is simple and intuitive, requiring no installation or setup, which makes it accessible for non-technical users.
  • No Account Needed
    Users do not need to create an account to use Snapdrop, which speeds up the file-sharing process and enhances privacy.
  • Open Source
    Being an open-source project, Snapdrop allows users to inspect, modify, and improve the source code, fostering community trust and collaboration.
  • Peer-to-Peer
    Files are transferred directly between devices over a local network, which can result in faster transfer speeds compared to cloud-based solutions.

Possible disadvantages of Snapdrop

  • Limited to Local Network
    File transfers are limited to devices on the same local network, making it less useful for remote file sharing.
  • No Permanent Transfer History
    Snapdrop does not keep a permanent history of file transfers, so users cannot retrieve previous files shared after the session ends.
  • Security Concerns
    Despite encrypting data in transit, Snapdrop could still be vulnerable to security issues typical of peer-to-peer networks if not properly managed.
  • Lacks Advanced Features
    Compared to other file-sharing solutions, Snapdrop lacks advanced features like file versioning, cloud storage integration, and large file support.
  • Dependence on Browser
    Snapdrop functions through a web browser, which means users need a browser open to use it and may face compatibility issues with some browser versions.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Snapdrop videos

Snapdrop finally let’s IOS & Android users work together seamlessly.

More videos:

  • Review - Forget Airdrop, Transfer Files using Snapdrop
  • Tutorial - Snapdrop: Best Cross Platform AirDrop Alternative! - How to Share Files Between Operating Systems!

Category Popularity

0-100% (relative to Intercom and Snapdrop)
Customer Support
100 100%
0% 0
File Sharing
0 0%
100% 100
CRM
100 100%
0% 0
Cloud Storage
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Snapdrop

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Snapdrop Reviews

  1. A Complete waste of time from a 4 decade mac pro user

    Takes forever to send even small video files with high speed internet. Horrible documentation for transferring instructions. No option in the app menu to choose a destination folder. There's no way to compress all of your videos on an android to send to the Mac, even though that is suggested in their "features". And not 1 single video could I find in 2 hours of google searches that answered these questions. For a company touting such "ease of use", as a 40 year mac user, this was another waste of time app. If the company would like to contact me and answer these questions, if it is indeed an "easy, reliable app", I will gladly help them make a video that actually walks people through the problems I have encountered.

  2. Excellent way to share a folder with multiple files to another computer

    SnapDrop does an excellent job in sharing multiple files to another computer. Just zip/compress a folder with multiple files and select that zipped folder to send to the other computer or mobile device.

    🏁 Competitors: AirDrop by Apple

Social recommendations and mentions

Based on our record, Snapdrop seems to be a lot more popular than Intercom. While we know about 231 links to Snapdrop, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Snapdrop mentions (231)

  • Query Apple's FindMy Network with Python
    If the constraint is that you don't want to install any software, there are a bunch of these web based AirDrop clones, besides the ones mentioned here are two more: https://pairdrop.net/ https://snapdrop.net/ I've tried PairDrop, it works well. - Source: Hacker News / 5 months ago
  • Send: Open-source fork of Firefox Send
    I love Snapdrop [0] for that use case, since it doesn't require downloading/installing an app. [0] https://snapdrop.net/. - Source: Hacker News / 7 months ago
  • Sharedrop: Easy P2P file transfer powered by WebRTC – inspired by Apple AirDrop
    > My fave is https://snapdrop.net it's so funny how everyone have a favorite. They all use standardized hacks on top of hacks, just because ISP do not want to let you serve content and will fight for NAT, which is their only line of defense from everyone else messing with their precious IGMP multicast hacks so they can subsidize their TV business on your internet bill. it's all so funny. But the best joke is how... - Source: Hacker News / 11 months ago
  • Ask HN: Those who use an Android and macOS, how do you manage sync?
    Https://snapdrop.net/ is a great solution that unlike KDE doesn't require installation. Along with https://webwormhole.io/ they are my go to for transferring assets between systems. Both use WebRTC. - Source: Hacker News / about 1 year ago
  • WebRTC API
    Snapdrop.net is one of many examples of the uses for this API, using it with WebSocket API allows endpoints on the same local network to distribute files and send data between them. We can find the source code for the project here. - Source: dev.to / about 1 year ago
View more

What are some alternatives?

When comparing Intercom and Snapdrop, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Syncthing - Syncthing replaces proprietary sync and cloud services with something open, trustworthy and...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ShareDrop - HTML5 clone of Apple's AirDrop - easy P2P file transfer powered by WebRTC

Drift - A messaging app that helps you grow your business.

Send Anywhere - Send whatever you want, wherever you want