Software Alternatives, Accelerators & Startups

ShareDrop VS Intercom

Compare ShareDrop VS Intercom and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

ShareDrop logo ShareDrop

HTML5 clone of Apple's AirDrop - easy P2P file transfer powered by WebRTC

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • ShareDrop Landing page
    Landing page //
    2018-11-08
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

ShareDrop features and specs

  • Ease of Use
    ShareDrop offers a straightforward and intuitive interface, making it easy for users to transfer files without needing to install special software or understand complex protocols.
  • Cross-Platform Compatibility
    The service works across different operating systems, including Windows, macOS, and Linux, facilitating seamless file sharing regardless of the device being used.
  • No Account Required
    Users can share files without the need to create an account, enhancing privacy and reducing the barrier to entry.
  • Encryption
    ShareDrop uses end-to-end encryption to ensure that the files being shared are secure and can only be accessed by the intended recipient.
  • Peer-to-Peer Transfer
    Files are transmitted directly between devices (peer-to-peer), which can result in faster transfer speeds compared to cloud-based solutions.

Possible disadvantages of ShareDrop

  • Internet Connection Required
    Despite being a peer-to-peer service, an internet connection is still necessary to initiate the connection between devices.
  • Mobile Use Limitations
    While ShareDrop can be used on mobile browsers, the experience may not be as seamless or optimized as on desktop browsers, potentially leading to usability issues.
  • Size Limitations
    There may be limitations on the size of files that can be transferred, depending on browser capabilities and internet connection speed.
  • One-Time Use
    ShareDrop is designed for one-time file transfers and does not offer functionality for long-term storage or file history tracking.
  • Browser Dependence
    The service relies on browser capabilities and may not work optimally on older or less common browsers, limiting its accessibility.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of ShareDrop

Overall verdict

  • ShareDrop is a good option for users looking for a simple, secure, and fast way to transfer files between devices over the same network. Its ease of use and lack of requirement for an account or software installation make it a convenient choice for many situations.

Why this product is good

  • ShareDrop is an open-source, browser-based application that facilitates the easy transfer of files between devices without the need for third-party software installation. It uses a peer-to-peer connection powered by WebRTC, ensuring that files are transferred securely and directly between devices, which can be particularly useful for users concerned about privacy.

Recommended for

    ShareDrop is recommended for individuals or teams who need to transfer files quickly and securely within a local network. It is especially useful for non-technical users who prefer a straightforward solution, and for those who prioritize privacy since it does not store files on external servers.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

ShareDrop videos

SupraTouch #4: ShareDrop (análisis app/web)

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to ShareDrop and Intercom)
File Sharing
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Storage
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ShareDrop and Intercom

ShareDrop Reviews

We have no reviews of ShareDrop yet.
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Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
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Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
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Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
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Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, ShareDrop should be more popular than Intercom. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ShareDrop mentions (25)

  • Which web browser (apart from Firefox) do you use and why?
    Can you check if sharedrop.io is working on Mull? On my device, it can see the other party but it can't save file. Source: almost 2 years ago
  • P2P File Transfer
    I googled about it, so im here to ask. Aren't there any APP that does P2P file sharing anymore? I found a website called sharedrop.io and it seems to work, but Im looking for alternatives. Source: about 2 years ago
  • How to setup Adguard Ad Blocker, Adguard DNS and Adguard VPN best to work together on Android?
    I've only added one extra blocklist into the blocker. I have added one application bypass: I've installed Samsung Internet and placed it in the app bypass list and ONLY access sharedrop.io with it. Sharedrop is a great quick and dirty (and local network only) transfer program that doesn't work while under the blocker, so I made a desktop and bookmark link that only goes to that page. Everything else stays... Source: over 2 years ago
  • Can i send files through email directly to my boox device instead of sending them through the BooxApp?
    If you are on the same network, you can try https://sharedrop.io. Source: over 2 years ago
  • Airdrop equivalent? How Did They Do This? Just moved from Mac to pc. It was soo easy to upload short video clips quickly with airdrop to my Mac. Now I have a rog m16 and Dropbox is too many steps/too slow Snapdrop was glitchy and also pretty slow. Please help!
    i've seen it go down from time to time, then use sharedrop.io. Source: over 2 years ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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What are some alternatives?

When comparing ShareDrop and Intercom, you can also consider the following products

SHAREit - SHAREit allows you to transfer files and data from your phone to another device without having to rely on WiFi or a data plan.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Send Anywhere - Send whatever you want, wherever you want

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Snapdrop - An open source alternative to Alternative to AirDrop.

Drift - A messaging app that helps you grow your business.