Software Alternatives & Reviews

Intercom VS Smartsupp

Compare Intercom VS Smartsupp and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Smartsupp logo Smartsupp

Drive your online sales through conversations! AI, LeadGen chatbots, live chat, and much more you can use to engage your visitors at the right time. And convert them into loyal customers in no time.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Smartsupp Landing page
    Landing page //
    2023-07-09

Jumpstart your sales and boost conversions with Smartsupp. Our packages offer everything you need: AI, LeadGen chatbots and live chat to help you turn visitors into customers. Automate responses to repetitive questions and provide a personal touch when it matters the most. Leverage multilingual customer support and gain insights into your customer service agents' performance. If you want to use one of the world's most trusted live chat and chatbot apps, use Smartsupp.

We currently power up over 100,000 webshops and websites so they can better:

  • Chat with their customers and build powerful relationships. Our easy-to-install, fast widget is complemented by Messenger, and email, so every conversation is accessible via our mobile apps.
  • Convert visitors into customers by running powerful lead gen campaigns with automated messages and chatbots.
  • Engage both customers and visitors with our AI-powered sales and care assistants that are always available and ready to help.
  • Understand the conversation flow, how happy your customers are with your team and offering, what they ask about – but also who converts and who requires your attention.

Check Smartsupp and see what we can do for you.

Smartsupp

$ Details
freemium $19.5 / Monthly
Platforms
Wordpress Prestashop Shopify WooCommerce Wix BigCommerce Magento
Release Date
2014 February

Intercom features and specs

No features have been listed yet.

Smartsupp features and specs

  • Live chat: Yes
  • Chatbot: Yes
  • Lead generation: Yes
  • AI assistant: Yes

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Smartsupp videos

No Smartsupp videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Intercom and Smartsupp)
Customer Support
96 96%
4% 4
Live Chat
90 90%
10% 10
CRM
100 100%
0% 0
Help Desk
95 95%
5% 5

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Smartsupp

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Smartsupp Reviews

We have no reviews of Smartsupp yet.
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Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Smartsupp mentions (0)

We have not tracked any mentions of Smartsupp yet. Tracking of Smartsupp recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Smartsupp, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Drift - A messaging app that helps you grow your business.

ChatWoot - Open-source omnichannel customer engagement platform