Software Alternatives, Accelerators & Startups

Intercom VS Slack Platform

Compare Intercom VS Slack Platform and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Slack Platform logo Slack Platform

Helping you build for your team or millions of SlackHQ users
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Slack Platform Landing page
    Landing page //
    2023-10-17

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Slack Platform videos

What is the new Slack Platform?

Category Popularity

0-100% (relative to Intercom and Slack Platform)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
CRM
98 98%
2% 2
Help Desk
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Slack Platform

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Slack Platform Reviews

We have no reviews of Slack Platform yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Slack Platform should be more popular than Intercom. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Slack Platform mentions (9)

  • Build a Slack Emoji Bot in 20 Lines of Code
    Go to api.slack.com and click on ‘Your Apps’. - Source: dev.to / 4 months ago
  • Creating a Slackbot With JavaScript Bolt
    The first thing we have to do is create a new slack app. We do this by navigating to api.slack.com and navigating to Your Apps -> Create New App. - Source: dev.to / 6 months ago
  • Slack: A redesigned Slack, built for focus
    You mean like the one at https://api.slack.com? You can build your own client today if you want. - Source: Hacker News / 10 months ago
  • Building a Slack Bot in Python
    In this article, we will be building a bot in python using the Slack API. We'll go through setting up the development environment and also getting the slack API bot token. - Source: dev.to / 11 months ago
  • Any good API documentation tool?
    I’m looking to replicate examples like the Slack documentation (https://api.slack.com) or this other cool one (https://developers.mercadolibre.com.ar). Source: 11 months ago
View more

What are some alternatives?

When comparing Intercom and Slack Platform, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Drift - A messaging app that helps you grow your business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Slack - A messaging app for teams who see through the Earth!

Jive Chime - Real-time messaging for your team

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!