Software Alternatives, Accelerators & Startups

Intercom VS phpIPAM

Compare Intercom VS phpIPAM and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

phpIPAM logo phpIPAM

phpipam is an open-source web IP address management application (IPAM).
  • Intercom Landing page
    Landing page //
    2023-07-05
  • phpIPAM Landing page
    Landing page //
    2023-03-28

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

phpIPAM

Pricing URL
-
$ Details
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

phpIPAM features and specs

  • Open Source
    phpIPAM is an open source IP address management (IPAM) software, which means that it's freely available and can be modified to suit specific needs without any licensing fees.
  • Web-Based Interface
    The tool provides a user-friendly, web-based interface that enables easy access and management of IP addresses from anywhere with an internet connection.
  • Feature-Rich
    phpIPAM comes with a comprehensive set of features, including VLAN management, subnet management, and device tracking, which are essential for effective network management.
  • Integrations
    phpIPAM supports various integrations with other systems, such as DNS servers and DHCP servers, to provide a more cohesive and automated network management experience.
  • Active Community Support
    There is an active community around phpIPAM that contributes to its development and provides support, making it easier to find solutions to common problems.
  • Scalability
    The software is designed to scale well, making it suitable for both small and large networks without significant performance degradation.

Possible disadvantages of phpIPAM

  • Complex Installation
    Setting up phpIPAM may require some technical know-how, particularly in configuring web servers, databases, and ensuring all dependencies are met.
  • Limited Vendor Support
    As an open source project, phpIPAM might not offer the same level of professional support and documentation as some commercial IPAM solutions.
  • User Interface
    While functional, the user interface of phpIPAM may not be as polished or intuitive as some other commercial alternatives, which can affect user experience.
  • Update Management
    Managing updates and ensuring compatibility with existing systems can require careful planning and can sometimes lead to disruptions.
  • Learning Curve
    New users, especially those without a background in network management, may find the learning curve steep, requiring time to fully grasp all the available features.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

phpIPAM videos

IPAM Server mit phpIPAM - IP adress management

More videos:

  • Review - Foreman Integration with phpIPAM
  • Review - Apresentação PHPiPAM para provedores!

Category Popularity

0-100% (relative to Intercom and phpIPAM)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
CRM
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and phpIPAM

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

phpIPAM Reviews

The 10 Best IP Address Management Tools for Linux
phpIPAM is a free and open-source IPAM solution with an effective feature set. It is written using PHP, as implied by its name, and aims at providing a modern but lightweight alternative to paid IPAM solutions. phpIPAM also leverages the MySQL database, jQuery, and HTML5/CSS3 for its user interface. The developers provide a nice introductory demo to help admins get a better...
Best IP Address Management Tools for Linux
phpIPAM is an open-source IP address management application, whose main motive is to offer light, modern and easy IP address management. It is based on PHP and uses MySQL database as a backend, it also uses jQuery libraries, Ajax and some HTML5/CSS3 features.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, phpIPAM should be more popular than Intercom. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

phpIPAM mentions (19)

  • Recommended free on-prem IPAM with integrated DNS solution?
    PHPIPAM does that, plus hardware inventory and racks (you assign the IP to a pice of hardware then put it on a rack and get rack diagram). It does also vLANs, VRF, circuits... Source: almost 2 years ago
  • Looking for IPAM tools
    Given he info you provided, I would say phpipam. It is web base and very light on resources. I don't know if this counts in your portability requirement. https://phpipam.net/. Source: about 2 years ago
  • What is everyone using for IPAM (IP Management) for their home networks/labs ?
    Other than that, we use PHP IPAM at work. https://phpipam.net It’s fine. Source: about 2 years ago
  • looking for a method of managing Static IP addresses
    Because the IP address are part of the programming for our room control systems(Crestron mainly) if the address changes then we lose control of that piece of equipment. Can phpipam.net be run locally or does it need it's own server? I don't know how much our networking team will be willing to get involved. Source: about 2 years ago
  • How do you remember all your local ips?
    PhpIPAM IP Address Managemenent. Scans your network(s) automatically and tags IP addresses as used or unused. Source: over 2 years ago
View more

What are some alternatives?

When comparing Intercom and phpIPAM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).

Drift - A messaging app that helps you grow your business.

ManageEngine OpUtils - ManageEngine OpUtils is an IP address and Switch port management software that includes a comprehensive set of 30+ tools that helps network engineers monitor, diagnose and troubleshoot their IT resources.