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Zendesk VS phpIPAM

Compare Zendesk VS phpIPAM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

phpIPAM logo phpIPAM

phpipam is an open-source web IP address management application (IPAM).
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • phpIPAM Landing page
    Landing page //
    2023-03-28

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

phpIPAM features and specs

  • Open Source
    phpIPAM is an open source IP address management (IPAM) software, which means that it's freely available and can be modified to suit specific needs without any licensing fees.
  • Web-Based Interface
    The tool provides a user-friendly, web-based interface that enables easy access and management of IP addresses from anywhere with an internet connection.
  • Feature-Rich
    phpIPAM comes with a comprehensive set of features, including VLAN management, subnet management, and device tracking, which are essential for effective network management.
  • Integrations
    phpIPAM supports various integrations with other systems, such as DNS servers and DHCP servers, to provide a more cohesive and automated network management experience.
  • Active Community Support
    There is an active community around phpIPAM that contributes to its development and provides support, making it easier to find solutions to common problems.
  • Scalability
    The software is designed to scale well, making it suitable for both small and large networks without significant performance degradation.

Possible disadvantages of phpIPAM

  • Complex Installation
    Setting up phpIPAM may require some technical know-how, particularly in configuring web servers, databases, and ensuring all dependencies are met.
  • Limited Vendor Support
    As an open source project, phpIPAM might not offer the same level of professional support and documentation as some commercial IPAM solutions.
  • User Interface
    While functional, the user interface of phpIPAM may not be as polished or intuitive as some other commercial alternatives, which can affect user experience.
  • Update Management
    Managing updates and ensuring compatibility with existing systems can require careful planning and can sometimes lead to disruptions.
  • Learning Curve
    New users, especially those without a background in network management, may find the learning curve steep, requiring time to fully grasp all the available features.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

phpIPAM videos

+ Add

IPAM Server mit phpIPAM - IP adress management

More videos:

  • Review - Foreman Integration with phpIPAM
  • Review - Apresentação PHPiPAM para provedores!

Category Popularity

0-100% (relative to Zendesk and phpIPAM)

Zendesk

phpIPAM

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and phpIPAM

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

phpIPAM Reviews

The 10 Best IP Address Management Tools for Linux
phpIPAM is a free and open-source IPAM solution with an effective feature set. It is written using PHP, as implied by its name, and aims at providing a modern but lightweight alternative to paid IPAM solutions. phpIPAM also leverages the MySQL database, jQuery, and HTML5/CSS3 for its user interface. The developers provide a nice introductory demo to help admins get a better...
Source: www.ubuntupit.com
Best IP Address Management Tools for Linux
phpIPAM is an open-source IP address management application, whose main motive is to offer light, modern and easy IP address management. It is based on PHP and uses MySQL database as a backend, it also uses jQuery libraries, Ajax and some HTML5/CSS3 features.
Source: www.tecmint.com

Social recommendations and mentions

Based on our record, phpIPAM should be more popular than Zendesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

phpIPAM mentions (19)

  • Recommended free on-prem IPAM with integrated DNS solution?
    PHPIPAM does that, plus hardware inventory and racks (you assign the IP to a pice of hardware then put it on a rack and get rack diagram). It does also vLANs, VRF, circuits... Source: almost 2 years ago
  • Looking for IPAM tools
    Given he info you provided, I would say phpipam. It is web base and very light on resources. I don't know if this counts in your portability requirement. https://phpipam.net/. Source: about 2 years ago
  • What is everyone using for IPAM (IP Management) for their home networks/labs ?
    Other than that, we use PHP IPAM at work. https://phpipam.net It’s fine. Source: about 2 years ago
  • looking for a method of managing Static IP addresses
    Because the IP address are part of the programming for our room control systems(Crestron mainly) if the address changes then we lose control of that piece of equipment. Can phpipam.net be run locally or does it need it's own server? I don't know how much our networking team will be willing to get involved. Source: about 2 years ago
  • How do you remember all your local ips?
    PhpIPAM IP Address Managemenent. Scans your network(s) automatically and tags IP addresses as used or unused. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and phpIPAM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ManageEngine OpUtils - ManageEngine OpUtils is an IP address and Switch port management software that includes a comprehensive set of 30+ tools that helps network engineers monitor, diagnose and troubleshoot their IT resources.

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