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Intercom VS Malwarebytes

Compare Intercom VS Malwarebytes and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Malwarebytes logo Malwarebytes

Malwarebytes protects you against malware, ransomware, and other advanced online threats that have made antivirus obsolete and ineffective. Free Anti-Malware & Malware .
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Malwarebytes Landing page
    Landing page //
    2023-09-22

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Malwarebytes features and specs

  • Effective Malware Detection
    Malwarebytes is known for its robust malware detection capabilities. It employs advanced algorithms and heuristics to identify and remove various types of malware, including viruses, trojans, worms, and ransomware.
  • User-Friendly Interface
    The software has an intuitive and easy-to-navigate interface, making it accessible for both technical and non-technical users.
  • Real-Time Protection
    Offers real-time protection against emerging threats by constantly monitoring your system for malicious activity.
  • Lightweight Performance
    Malwarebytes is designed to run efficiently in the background without significantly impacting system performance.
  • Frequent Updates
    The software receives regular updates to its malware definitions and features, ensuring it can tackle the latest threats.
  • Free Version Available
    Malwarebytes offers a free version that provides essential malware removal capabilities, making it accessible for individuals who may not want to invest in a paid antivirus solution.

Possible disadvantages of Malwarebytes

  • Limited Features in Free Version
    The free version lacks real-time protection and some advanced features, which are only available in the paid version.
  • Higher Cost
    The premium version can be relatively expensive compared to other antivirus solutions that offer similar levels of protection.
  • No Firewall
    Malwarebytes does not include a built-in firewall, which is a standard feature in many other comprehensive security suites.
  • Occasional False Positives
    There are reports of false positives, where legitimate software is incorrectly flagged as malicious, which could lead to unnecessary disruptions.
  • Resource Usage During Scans
    While lightweight during normal operation, the software can be resource-intensive during comprehensive system scans, potentially slowing down other activities on the computer.
  • No Email Protection
    Malwarebytes lacks integrated email protection features, which are critical for users who want comprehensive protection against phishing and email-based threats.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Malwarebytes

Overall verdict

  • Overall, Malwarebytes is regarded as a reliable and effective solution for enhancing your computer's security. Its strong reputation in the cybersecurity community and positive user reviews support its standing as a good choice for malware protection.

Why this product is good

  • Malwarebytes is generally considered a good anti-malware tool because it effectively detects and removes a wide range of malware, including viruses, ransomware, trojans, and worms. It offers real-time protection and has a user-friendly interface, making it accessible for both technical and non-technical users. Additionally, its frequent updates ensure that it can combat the latest threats, and its scanning process is often praised for being thorough yet not overly resource-intensive.

Recommended for

    Malwarebytes is recommended for individuals and businesses seeking additional malware protection. It's particularly suitable for users who already have an antivirus program in place but want extra security against advanced threats like spyware, adware, and rootkits. It is also beneficial for those who prefer an easy-to-use tool with comprehensive scanning capabilities.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Malwarebytes videos

+ Add

Malwarebytes 4.1 Test vs Malware

Category Popularity

0-100% (relative to Intercom and Malwarebytes)

Intercom

Malwarebytes

Customer Support
100 100%
Customer Support
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
CRM
100 100%
CRM
0% 0
Cyber Security
0 0%
Cyber Security
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Malwarebytes

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Malwarebytes Reviews

10 Best FREE Anti Tracking Software In 2023 [TOP SELECTIVE]
Malwarebytes is also a renowned antivirus-based company that has successfully provided its users with adequate support against scammer pop-ups and ransomware attacks on the system. This tool offers various features, such as scheduled system scans, detailed analysis and forensic reports, and real-time ransomware protection.
Source: www.softwaretestinghelp.com
13 best antivirus software platforms, per a cybersecurity expert
If you frequent the Internet often, you’ve likely heard of Malwarebytes Premium: an antivirus software for Windows, Mac, Android, iOS, and Chrome, costing $40 per year for one device or $80 per year for up to five devices. It includes both antivirus protection and a browser guard, too.
Source: nypost.com
The best antivirus software 2022: Free antivirus and paid options tested
Malwarebytes Free, formerly called Malwarebytes Anti-Malware, is not antivirus software. Instead, it's a very useful malware-removal tool.
Source: www.tomsguide.com
5 Best Free Antivirus For PC – Windows Defender Alternatives
Malwarebytes is antivirus software that can effectively detect viruses and other threats on your PC. This software is lightweight and the database of Malwarebytes is updated daily. This means it can detect recent threats and program malware. It has a free and premium version. The free version can scan your PC, but it does not offer real-time protection.
Source: techvaz.com
18 Best Avast Alternatives 2022 (Free Included)
Malwarebytes Anti-Malware is a great anti-malware tool that can be used as an alternative to Avast.
Source: rigorousthemes.com

Social recommendations and mentions

Based on our record, Malwarebytes should be more popular than Intercom. It has been mentiond 42 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Malwarebytes mentions (42)

  • Was I hacked?
    You can also check for malware using malwarebytes.com for free. Source: almost 2 years ago
  • Ready, set…
    Run malwarebytes.com on all your devices. It doesn't catch everything, but it's free and pretty solid. Source: almost 2 years ago
  • Command prompt opens 5-10 mins after I turn on my pc
    Github is a legitimate website owned by microsoft, used for publishing the source code of open source programs. They do have a desktop client, however if you did not install it, it could be malware pretending to be it. Run a malwarebytes scan, and check Autoruns. Source: about 2 years ago
  • How can I check if I have been infected? Already opened file.
    Try run: - Sophos Scan and Clean https://www.sophos.com/it-it/free-tools/virus-removal-tool/free-download - Norton Power Eraser https://support.norton.com/sp/it/it/home/current/solutions/kb20100824120155EN - RogueKiller (click "other downloads" and 'Portable", after running go "Settings", "Scan Settings", and turn on "MalPE Module (BETA)", then u can run the full scan) https://www.adlice.com/roguekiller/ -... Source: about 2 years ago
  • Hacked Mac?
    It’ll be easier for you to check via MalwareBytes (the Apple recommended anti malware software) than via me through Reddit (lol), so I’d suggest you install it, can be downloaded here https://malwarebytes.com - run a scan after you’ve installed it. Source: about 2 years ago
View more

What are some alternatives?

When comparing Intercom and Malwarebytes, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Windows Security - Windows 10 security delivers built-in & ongoing protections you can trust: Windows Defender Antivirus, firewall, family settings, ransomware protection, real-time protection & more. Stay up to date & protected at no extra cost.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Spybot - Search & Destroy - Spybot Search & Destroy is an anti-malware, adware and antivirus program for safe removal of the threats from the PC and browser.

Drift - A messaging app that helps you grow your business.

AdwCleaner - AdwCleaner is a free removal tool for : Adware (ads softwares)

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