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Zendesk VS Malwarebytes

Compare Zendesk VS Malwarebytes and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Malwarebytes logo Malwarebytes

Malwarebytes protects you against malware, ransomware, and other advanced online threats that have made antivirus obsolete and ineffective. Free Anti-Malware & Malware .
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Malwarebytes Landing page
    Landing page //
    2023-09-22

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Malwarebytes features and specs

  • Effective Malware Detection
    Malwarebytes is known for its robust malware detection capabilities. It employs advanced algorithms and heuristics to identify and remove various types of malware, including viruses, trojans, worms, and ransomware.
  • User-Friendly Interface
    The software has an intuitive and easy-to-navigate interface, making it accessible for both technical and non-technical users.
  • Real-Time Protection
    Offers real-time protection against emerging threats by constantly monitoring your system for malicious activity.
  • Lightweight Performance
    Malwarebytes is designed to run efficiently in the background without significantly impacting system performance.
  • Frequent Updates
    The software receives regular updates to its malware definitions and features, ensuring it can tackle the latest threats.
  • Free Version Available
    Malwarebytes offers a free version that provides essential malware removal capabilities, making it accessible for individuals who may not want to invest in a paid antivirus solution.

Possible disadvantages of Malwarebytes

  • Limited Features in Free Version
    The free version lacks real-time protection and some advanced features, which are only available in the paid version.
  • Higher Cost
    The premium version can be relatively expensive compared to other antivirus solutions that offer similar levels of protection.
  • No Firewall
    Malwarebytes does not include a built-in firewall, which is a standard feature in many other comprehensive security suites.
  • Occasional False Positives
    There are reports of false positives, where legitimate software is incorrectly flagged as malicious, which could lead to unnecessary disruptions.
  • Resource Usage During Scans
    While lightweight during normal operation, the software can be resource-intensive during comprehensive system scans, potentially slowing down other activities on the computer.
  • No Email Protection
    Malwarebytes lacks integrated email protection features, which are critical for users who want comprehensive protection against phishing and email-based threats.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Malwarebytes

Overall verdict

  • Overall, Malwarebytes is regarded as a reliable and effective solution for enhancing your computer's security. Its strong reputation in the cybersecurity community and positive user reviews support its standing as a good choice for malware protection.

Why this product is good

  • Malwarebytes is generally considered a good anti-malware tool because it effectively detects and removes a wide range of malware, including viruses, ransomware, trojans, and worms. It offers real-time protection and has a user-friendly interface, making it accessible for both technical and non-technical users. Additionally, its frequent updates ensure that it can combat the latest threats, and its scanning process is often praised for being thorough yet not overly resource-intensive.

Recommended for

    Malwarebytes is recommended for individuals and businesses seeking additional malware protection. It's particularly suitable for users who already have an antivirus program in place but want extra security against advanced threats like spyware, adware, and rootkits. It is also beneficial for those who prefer an easy-to-use tool with comprehensive scanning capabilities.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Malwarebytes videos

+ Add

Malwarebytes 4.1 Test vs Malware

Category Popularity

0-100% (relative to Zendesk and Malwarebytes)

Zendesk

Malwarebytes

Customer Support
100 100%
Customer Support
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cyber Security
0 0%
Cyber Security
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Malwarebytes

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Malwarebytes Reviews

10 Best FREE Anti Tracking Software In 2023 [TOP SELECTIVE]
Malwarebytes is also a renowned antivirus-based company that has successfully provided its users with adequate support against scammer pop-ups and ransomware attacks on the system. This tool offers various features, such as scheduled system scans, detailed analysis and forensic reports, and real-time ransomware protection.
Source: www.softwaretestinghelp.com
13 best antivirus software platforms, per a cybersecurity expert
If you frequent the Internet often, you’ve likely heard of Malwarebytes Premium: an antivirus software for Windows, Mac, Android, iOS, and Chrome, costing $40 per year for one device or $80 per year for up to five devices. It includes both antivirus protection and a browser guard, too.
Source: nypost.com
The best antivirus software 2022: Free antivirus and paid options tested
Malwarebytes Free, formerly called Malwarebytes Anti-Malware, is not antivirus software. Instead, it's a very useful malware-removal tool.
Source: www.tomsguide.com
5 Best Free Antivirus For PC – Windows Defender Alternatives
Malwarebytes is antivirus software that can effectively detect viruses and other threats on your PC. This software is lightweight and the database of Malwarebytes is updated daily. This means it can detect recent threats and program malware. It has a free and premium version. The free version can scan your PC, but it does not offer real-time protection.
Source: techvaz.com
18 Best Avast Alternatives 2022 (Free Included)
Malwarebytes Anti-Malware is a great anti-malware tool that can be used as an alternative to Avast.
Source: rigorousthemes.com

Social recommendations and mentions

Based on our record, Malwarebytes should be more popular than Zendesk. It has been mentiond 42 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Malwarebytes mentions (42)

  • Was I hacked?
    You can also check for malware using malwarebytes.com for free. Source: almost 2 years ago
  • Ready, set…
    Run malwarebytes.com on all your devices. It doesn't catch everything, but it's free and pretty solid. Source: almost 2 years ago
  • Command prompt opens 5-10 mins after I turn on my pc
    Github is a legitimate website owned by microsoft, used for publishing the source code of open source programs. They do have a desktop client, however if you did not install it, it could be malware pretending to be it. Run a malwarebytes scan, and check Autoruns. Source: about 2 years ago
  • How can I check if I have been infected? Already opened file.
    Try run: - Sophos Scan and Clean https://www.sophos.com/it-it/free-tools/virus-removal-tool/free-download - Norton Power Eraser https://support.norton.com/sp/it/it/home/current/solutions/kb20100824120155EN - RogueKiller (click "other downloads" and 'Portable", after running go "Settings", "Scan Settings", and turn on "MalPE Module (BETA)", then u can run the full scan) https://www.adlice.com/roguekiller/ -... Source: about 2 years ago
  • Hacked Mac?
    It’ll be easier for you to check via MalwareBytes (the Apple recommended anti malware software) than via me through Reddit (lol), so I’d suggest you install it, can be downloaded here https://malwarebytes.com - run a scan after you’ve installed it. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Malwarebytes, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Windows Security - Windows 10 security delivers built-in & ongoing protections you can trust: Windows Defender Antivirus, firewall, family settings, ransomware protection, real-time protection & more. Stay up to date & protected at no extra cost.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Spybot - Search & Destroy - Spybot Search & Destroy is an anti-malware, adware and antivirus program for safe removal of the threats from the PC and browser.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AdwCleaner - AdwCleaner is a free removal tool for : Adware (ads softwares)

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