Software Alternatives, Accelerators & Startups

Intercom VS HelpKit

Compare Intercom VS HelpKit and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpKit logo HelpKit

HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • HelpKit Landing page
    Landing page //
    2022-06-30

HelpKit is the perfect tool for creating your knowledge base, help center or documentation in the shortest possible time. It is powered by the best content management system in the world: Notion.

You write your help articles in Notion and HelpKit takes care of the rest. It's as simple as that. HelpKit is powerful, flexible, and allows you to create and maintain a knowledge base that lasts.

You can also embed a 🎛️ Widget on your website to provide customer support any time they need it. HelpKit is also optimized for 🔍 SEO so that search engines easily find your website. Oh, and did we tell you that HelpKit pages load up 💨 faster than default Notion pages as well?! 😎

Creating content, answering questions, and adding tutorial videos has never been easier. There's no need for coding or technical knowledge, just sign up and get started!

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

HelpKit videos

How to Create a Knowledge Base with Notion

More videos:

  • Tutorial - InvitePay HelpKit | How To Do Survey Tasks

Category Popularity

0-100% (relative to Intercom and HelpKit)
Customer Support
98 98%
2% 2
Knowledge Base
0 0%
100% 100
CRM
100 100%
0% 0
Help Desk
96 96%
4% 4

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and HelpKit

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

HelpKit Reviews

We have no reviews of HelpKit yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom should be more popular than HelpKit. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

HelpKit mentions (2)

  • How Dominik Sobe got his micro-SaaS Helpkit to $2500 MRR in 6 months.
    The idea he settled on was Helpkit – an app that turns Notion documents into a beautiful help centre website. Source: about 2 years ago
  • How to get notion page content using the notion page public url?
    I came across few notion based services where they ask you to paste your page's public URL & then somehow they get the page data. As of now I am using notion API to get the content of the page, so the user needs to connect notion before I can access their page content which is not the case in services like Potion & helpkit.so . Source: over 2 years ago

What are some alternatives?

When comparing Intercom and HelpKit, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stonly - Create interactive step-by-step guides

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Notaku - Create your startup essential websites using Notion as CMS

Drift - A messaging app that helps you grow your business.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.