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Intercom VS Drift

Compare Intercom VS Drift and see what are their differences


Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

A messaging app that helps you grow your business.
Intercom Landing Page
Intercom Landing Page
Drift Landing Page
Drift Landing Page

Intercom details

Categories
CRM Customer Iteraction Customer Messaging Customer Support Live Chat
Website intercom.com  
Pricing URL Official Intercom Pricing  
Details $-
Platforms
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Release Date-

Drift details

Categories
Customer Support Help Desk Live Chat
Website drift.com  
Pricing URL-
Details $-
Platforms
-
Release Date-

Intercom Pricing
Intercom Pricing Screenshot

Intercom videos

Intercom Software Review, Engage, Respond, Educate

More videos:

  • - BTI V6 1200m Bluetooth & Intercom Review
  • - Intercom Review & Tutorial - How to Use Intercom for Websites

Drift videos

Drift Review | Adam LZ's 240sx

More videos:

  • - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • - YouTubers Drift Crashes

Category Popularity beta

0-100% (relative to Intercom and Drift)
77
77%
23%
23
78
78%
22%
22
81
81%
19%
19
73
73%
27%
27

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Drift

Intercom Reviews

Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
Source: helpcrunch.com
The 36 Best Marketing Automation Tools to Use in 2020
All in all, Intercom is one of the most popular and preferred messaging platforms by SaaS companies. The cons of Intercom is that it gets expensive once you start to have a little bit more active users, and also, lacks a visual workflow builder similar to tools like Encharge and Autopilot, which limits the possibilities of customer journey creation. Last but not least,...
Source: encharge.io
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Intercom's support interface lets you jump between emails quickly, and reply in short, chat-style messages. On the right, you'll see the contact's full profile—including the last time they visited your site, the number of times they've used your app, and more. You can even integrate your support center into your mobile app with Intercom's iOS and Android code, and respond...
Source: zapier.com

Drift Reviews

The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

What are some alternatives?

When comparing Intercom and Drift, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Zendesk Chat - Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Crisp Chat - Multi-channel customer support software

User comments

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