Software Alternatives, Accelerators & Startups

GETA.AI VS Zendesk

Compare GETA.AI VS Zendesk and see what are their differences

GETA.AI logo GETA.AI

Discover how GETA AI's advanced solutions can streamline your business operations and drive growth. Explore our AI-powered tools today!

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • GETA.AI Dashboard
    Dashboard //
    2025-05-27
  • GETA.AI Coversation Inbox
    Coversation Inbox //
    2025-05-27
  • GETA.AI Bot Builder Module
    Bot Builder Module //
    2025-05-27
  • GETA.AI Bot Flow Builder
    Bot Flow Builder //
    2025-05-27
  • GETA.AI Contact Module
    Contact Module //
    2025-05-27
  • GETA.AI Segments
    Segments //
    2025-05-27
  • GETA.AI Broadcasting Module
    Broadcasting Module //
    2025-05-27
  • GETA.AI Automation Module
    Automation Module //
    2025-05-27
  • GETA.AI Web Forms
    Web Forms //
    2025-05-27
  • GETA.AI Whatsapp Flows
    Whatsapp Flows //
    2025-05-27
  • GETA.AI Smart AI
    Smart AI //
    2025-05-27
  • GETA.AI Tasks
    Tasks //
    2025-05-27
  • GETA.AI API Library
    API Library //
    2025-05-27
  • GETA.AI File Manager
    File Manager //
    2025-05-27

Geta.ai is a no-code conversational AI platform that helps businesses automate customer engagement, lead qualification, and workflow execution across messaging channels like WhatsApp, SMS, Email, and Web. Designed to simplify communication and enhance productivity, Geta.ai enables teams to build smart virtual assistants that respond instantly, personalize conversations, and integrate seamlessly with existing CRMs, lead systems, and marketing tools.

Whether you're in real estate, education, healthcare, finance, or ecommerce, Geta.ai helps you deliver fast, consistent, and scalable customer interactions. With support for multilingual chat, easy API integrations, and real-time analytics, it empowers brands to reduce manual workload, shorten response time, and increase conversion.

  • Zendesk Landing page
    Landing page //
    2024-05-06

GETA.AI features and specs

  • Custom Views
    Customize inbox views to align with specific goals, simplifying workload organization and boosting productivity.
  • Workflow Automation
    Direct messages based on keywords, sender, or time, ensuring they reach the appropriate destination efficiently.
  • Internal Notes
    Collaborate seamlessly by chatting with teammates within the inbox, enhancing searchability and reference.
  • Collision Detection
    Receive alerts when another agent is responding to the same customer, preventing duplicate responses.
  • Reporting
    Utilize agent reports to track and optimize support team performance, uncovering strategies to enhance service.
  • Lead Qualification
    Chatbots automatically qualify inbound leads by asking crucial questions upfront.
  • Multi-Channel Deployment
    Deploy AI-powered chat and voice bots across various channels and languages without coding.
  • Templates
    Accelerate deployment with over 50 ready-to-use workflows and templates tailored for various industries.
  • Live Chat
    Allow multiple agents to engage in live chats simultaneously, ensuring a seamless customer experience.
  • Dashboards
    Empower your team with unlimited live chat dashboards for exceptional real-time customer service.
  • Broadcasting & Automation
    Manage unlimited broadcasting campaigns and automate notifications for strategic and targeted communication.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

GETA.AI videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to GETA.AI and Zendesk)
Customer Support
2 2%
98% 98
Customer Engagement
100 100%
0% 0
Help Desk
0 0%
100% 100
AI
100 100%
0% 0

Questions and Answers

As answered by people managing GETA.AI and Zendesk.

What makes your product unique?

GETA.AI's answer

GETA.AI stands out by offering a fully integrated, AI-powered conversational platform that automates lead engagement, qualification, and follow-up across multiple channelsโ€”combining ease of integration, intelligent workflows, and deep domain adaptability to deliver faster responses, higher conversions, and seamless customer experiences without heavy tech overhead.

Why should a person choose your product over its competitors?

GETA.AI's answer

A person should choose GETA.AI over competitors because it provides an easy-to-deploy, all-in-one AI conversational platform that combines smart automation with deep integration capabilities, supports multi-channel communication (WhatsApp, SMS, Email), and offers advanced lead qualification and analytics, all tailored to boost engagement and conversions while reducing manual effort. Its user-friendly interface and scalable design make it ideal for businesses seeking quick results without complex setups.

How would you describe your primary audience?

GETA.AI's answer

GETA.AIโ€™s primary audience includes businesses and organizations across industries that rely heavily on customer engagement and lead managementโ€”such as real estate, retail, education, finance, and servicesโ€”looking to automate and personalize their communication via AI-powered chatbots and omnichannel messaging to improve response times, qualify leads efficiently, and enhance overall customer experience.

What's the story behind your product?

GETA.AI's answer

Founded in 2023 and headquartered in Pune, Maharashtra, Geta.ai Labs Private Limited is a privately held company specializing in AI-driven business solutions. The company was established with the vision to bridge the gap between businesses and their customers by providing intelligent, scalable, and secure AI solutions. With a team of experienced professionals, Geta.ai continues to innovate, helping organizations across various sectors achieve operational excellence and superior customer experiences.

Who are some of the biggest customers of your product?

GETA.AI's answer

Some of the prominent institutions utilizing Geta.ai include:

  • SNAP (Symbiosis)
  • Sri Balaji University
  • MIT WPU
  • NICMAR
  • Parul University
  • Rings & I
  • Afairs Exhibitions Pvt. Ltd.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GETA.AI and Zendesk

GETA.AI Reviews

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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GETA.AI mentions (0)

We have not tracked any mentions of GETA.AI yet. Tracking of GETA.AI recommendations started around May 2025.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
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What are some alternatives?

When comparing GETA.AI and Zendesk, you can also consider the following products

Yellow.ai - Automate interactions with your customers & employees in 135+ languages & across 35+ channels to deliver actionable outcomes at lower costs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Twilio - Brings voice and messaging to your web and mobile applications.