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Freshdesk SourceLevelNo SourceLevel videos yet. You could help us improve this page by suggesting one.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than SourceLevel. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Source Level is an engineering management platform that helps teams manage their codebase through analyzing code reviews, pull requests, and collaboration efforts. The EMP translates delivery pipeline into contextual data that can be read throughout. Its main focus is around engagement, and dev throughput. - Source: dev.to / almost 3 years ago
All cops are grouped into departments: Style, Layout, Lint, Naming, Security, Metrics, Migration, Bundler, and Gemspec. You can read about the cops and their departments in the documentation. For reference purposes, check the configuration file that we use in SourceLevel in our linterโs configuration repository. - Source: dev.to / over 4 years ago
SourceLevel โ Automated Code Review and Team Analytics. Free for Open Source and organizations up to 5 collaborators. - Source: dev.to / almost 5 years ago
The post 3 better Engineering Metrics uses for Managers appeared first on SourceLevel. - Source: dev.to / over 5 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
SonarQube - SonarQube, a core component of the Sonar solution, is an open source, self-managed tool that systematically helps developers and organizations deliver Clean Code.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Codacy - Automatically reviews code style, security, duplication, complexity, and coverage on every change while tracking code quality throughout your sprints.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
GitPrime - GitPrime uses data from any Git based code repository to give management the software engineering metrics needed to move faster and optimize work patterns.