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SonarQube VS Freshdesk

Compare SonarQube VS Freshdesk and see what are their differences

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SonarQube logo SonarQube

SonarQube, a core component of the Sonar solution, is an open source, self-managed tool that systematically helps developers and organizations deliver Clean Code.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • SonarQube Landing page
    Landing page //
    2023-07-12

SonarQube, a core component of the Sonar solution, is an open source, self-managed tool that systematically helps developers and organizations deliver Clean Code. SonarQube integrates into the developers' CI/CD pipeline and DevOps platform to detect and help fix issues in the code while performing continuous inspection of projects.

Supported by the Sonar Clean as You Code methodology, only code that meets the defined quality standard can be released to production. SonarQube analyzes the most popular programming languages, frameworks, and infrastructure technologies and supports over 5,000 Clean Code rules.

Trusted by 7 million developers and 400,000 organizations globally to clean more than half a trillion lines of code, Sonar has become integral to delivering better software.

Explore our pricing and request an evaluation: https://www.sonarsource.com/plans-and-pricing/

  • Freshdesk Landing page
    Landing page //
    2022-01-28

SonarQube videos

+ Add

What is SonarQube?

More videos:

  • Tutorial - What is SonarQube? How to configure a maven project for Code Coverage | Tech Primers
  • Tutorial - How to analyze code quality using SonarQube | Easy tutorial

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to SonarQube and Freshdesk)

SonarQube

Freshdesk

Code Analysis
100 100%
Code Analysis
0% 0
Customer Support
0 0%
Customer Support
100% 100
Code Coverage
100 100%
Code Coverage
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using SonarQube and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SonarQube and Freshdesk

SonarQube Reviews

5 Best DevSecOps Tools in 2023
Whereas OWASP ZAP scans your website once it has been deployed (known as dynamic code scanning), SonarQube/SonarCloud is a product/service that will scan the source code itself before it is deployed and alert on any possible security issues related to the source code. This is known as static code scanning. It looks for things that can be exploited. Things such as not...
Source: devopsauthority.tech
Ten Best SonarQube alternatives in 2021
Other critical elements to bear in mind even as mastering alternatives to SonarQube embody Integration and initiatives. We have compiled a listing of SonarQube alternatives that reviewers voted for because of the excellent standard options to employ instead of SonarQube.
Source: duecode.io
TOP 40 Static Code Analysis Tools (Best Source Code Analysis Tools)
It is possible to integrate it into Visual Studio, IntelliJ IDEA, and other widespread IDE. The results of the analysis can be imported into SonarQube.
Source: www.softwaretestinghelp.com
Top 4 Open Source Security Testing Tools to Test Web Application
Though written in Java, it can analyze over twenty different programming languages. It can easily integrate with continuous integration tools like Jenkins server, etc. The results will be populated to the SonarQube server with ‘green’ and ‘red lights’.
Source: www.softwaretestinghelp.com
11 Interesting Tools for Auditing and Managing Code Quality
SonarQube is the most popular code quality and security analysis tool in the market. With the support of the open-source community, Sonarqube presently can analyze and produce outputs for over 25 programming languages, which are higher than most tools in the market.
Source: geekflare.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than SonarQube. While we know about 12 links to Freshdesk, we've tracked only 1 mention of SonarQube. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SonarQube mentions (1)

  • Google: C++20, How Hard Could It Be
    Even for Java, C# and JS we do enforce such kind of rules, e.g. https://sonarqube.org. - Source: Hacker News / over 1 year ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing SonarQube and Freshdesk, you can also consider the following products

Codacy - Automatically reviews code style, security, duplication, complexity, and coverage on every change while tracking code quality throughout your sprints.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CodeClimate - Code Climate provides automated code review for your apps, letting you fix quality and security issues before they hit production. We check every commit, branch and pull request for changes in quality and potential vulnerabilities.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Checkmarx - The industry’s most comprehensive AppSec platform, Checkmarx One is fast, accurate, and accelerates your business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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