Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Pro Git Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Pro Git mentions (299)

• The Git history command deserves more attention

  I was uncomfortable with git until I read (the first 3 chapters of) the pro git book ( free here : https://git-scm.com/book/en/v2 ). It provides a great mental model of how git works under the hood. The UI of git - for better or worse - directly reflects its internals. And when I understood them, everything clicked into place. - Source: Hacker News / 7 days ago

• Ask HN: We just had an actual UUID v4 collision...

  This reminds me of a passage from the book "Pro Git". "Here’s an example to give you an idea of what it would take to get a SHA-1 collision. If all 6.5 billion humans on Earth were programming, and every second, each one was producing code that was the equivalent of the entire Linux kernel history (6.5 million Git objects) and pushing it into one enormous Git repository, it would... - Source: Hacker News / 2 months ago

• Git Under the Hood: What Actually Happens When You Commit

  If you want to go deeper into how Git actually works, the Pro Git book is the best resource out there. It is free to read online at https://git-scm.com/book/en/v2 and covers everything from basics to advanced internals. I highly recommend it if you really want to master Git. - Source: dev.to / 3 months ago

• The Git Commands I Run Before Reading Any Code

  The relevant XKCD comic https://xkcd.com/1597/ FWIW I too was once a "memorised a few commands and that was it" type of dev, then I read 3 chapters of the Git book https://git-scm.com/book/en/v2 (well really two, the first chapter was a "these are things you already know") and wow did my life with git change. - Source: Hacker News / 3 months ago

• Git Good Commits vs. Git Bad Commits: A Practical Git Guide for Developers

  “The commit command creates a new commit containing the current contents of the index and a message from the user describing the changes.” Source: Git Book , https://git-scm.com/book/en/v2. - Source: dev.to / 7 months ago