Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Patchstack Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Patchstack mentions (7)

• 6 Top WordPress Security Plugins to Use in 2026

  Patchstack is vulnerability intelligence and virtual patching for WordPress. Rather than scanning every file for malware, it keeps track of known vulnerabilities in:. - Source: dev.to / 7 months ago

• Random files and directories in a few (but not all) WordPress installs on my server

  Start off by checking your plugins against somewhere like https://patchstack.com/ (or even using their automated service). Source: over 3 years ago

• [Help] - How to mantain, backup and keep safe my site?

  Security is actually very simple, realize that 99% of security issues with wordpress are due to plugins. So what you want to do is install good ones and keep them up to date, you can also install something like https://patchstack.com/ to warn you if a plugin you have installed has a vulnerability. Other than this, use a strong password and change the admin user and use a 2FA plugin with google authenticator. You... Source: over 3 years ago

• Logged In For the First Time in Weeks, 500+ Spam Posts Created. What happened??? How can I prevent this from happening in the future? Is my account compromised or are these spammers posting these through some kind of back door method? Sorry, I'm new to this!

  If only people understood this, a free solution like patchstack.com coupled with good plugin hygience, strong passwords and 2FA. And you're 99.98% safe. Source: over 3 years ago

• What causes malware on my wordpress site?

  You can connect your sites with Patchstack for free to be notified when some new vulnerability is found in plugin/theme/wordpress version that you use. You can also check the vulnerability database manually here: https://patchstack.com/database/. Source: almost 4 years ago