Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

opencode Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 4 years ago

opencode mentions (67)

• ZCode: Claude Code from the Makers of GLM

  Https://opencode.ai/ OpenCode was the first agent harness I used, and I have always like it. You can configure a wide variety of providers, but it's open source and has a number of core contributors. The other opinionated option is Pi (the Pi agent harness). This is a great lightweight option and also supports a number of providers. You can also use local model servers. - Source: Hacker News / 1 day ago

• AI for Less Popular Programming Languages

  OpenCode with GLM 5.2 wrote custom Emacs Lisp to pinpoint within the file where the missing or extra bracket could be. It rewrote the custom code to check various parts of the file. Each of those is a tool use and many, many tokens burned. The next step is to turn those custom scripts written by the AI agent into a tool to speed up the process, or a skill that shows how to use other tools to speed up the process. - Source: dev.to / 4 days ago

• How to Run Reliable Local LLM Agents on an RTX 3090: A Benchmark (5 Models, Priced in Watts)

  I gave GLM-4.5-Air (106B, open weights) 12 coding tasks through opencode on my RTX 3090. It scored 0% — never edited a single file. - Source: dev.to / 5 days ago

• The head chef model of AI collaboration

  Set up your stations. I work in two Ghostty terminals. The left side is for planning and viewing, the right for synchronous agents running through OpenCode. - Source: dev.to / 14 days ago

• Testing GLM-5.2 on OpenCode: I'm impressed!

  If you want to try it yourself: grab OpenCode, point it at OpenRouter, select GLM 5.2, and give it a real task instead of a benchmark. The z.ai docs have the rest of the details. - Source: dev.to / 15 days ago