Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hypernotes Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Hypernotes mentions (8)

• What are the strengths and the weaknesses of Hypernotes as a PKM? Also, where can a newbie learn to get started with Hypernotes?

  Hi:) Thank you for reaching out to us. I can recommend you to visit our website. There is a list of Hypernotes features and strengths. https://zenkit.com/en/hypernotes/ Our Knowledge Base helps you get a grip on Hypernotes. You can find it here. Https://help.zenkit.com/a/solutions/categories/43000369556/folders/43000577629?lang=en&view=all. Source: over 3 years ago

• Favorite PERSONAL life productivity app (and/or personal system)

  If you're looking for a more advanced and less time-consuming solution, I can highly recommend Hypernotes. Source: over 3 years ago

• Note-Task App Suggestion

  Hi- I actually think the Zenkit suite may suite your needs. Checkout: - hypernotes (For personal use) - Zenkit base, projects, or to do. I think the task app is free. I remember trying out hypernotes and noticing that I could also include tasks from my task list. Source: about 4 years ago

• Is there an open source web software similar to zettelkasten/hypernotes

  I'm looking for a self-hosted software similar to zettelkasten or hypernotes are there any? Source: over 4 years ago

• Scrivener & brainstorming?

  I've also used ZK notes, which is kind of like building your own wiki. I find it's really helpful for world-building. You can do it in Scrivener using Wiki Links (see page 209 in the Scrivener Manual) I've also used a cool free web app called HyperNotes for building a ZK Wiki. Source: over 4 years ago