Roam Research
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Roam ResearchFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Roam Research should be more popular than Freshdesk. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Many of my cards include links back to my notes in https://roamresearch.com/. Source: 5 months ago
Popper's criterion in a vacuum could seem to be exclusionary, but his philosophy of science involves his underrated idea of evolutionary epistemology. That all theories, seemingly pseudoscientific and the rest, compete to explain something, testable or not. Explanation is the most fundamental aspect, the rival statements compete to solve some problem in terms of how and why. Read Popper's Ch. 1. Conjectural... - Source: Hacker News / 9 months ago
Other tools I use: Superhuman for Email, Akiflow for tasks and calendar, Roam for notes/PKB, and one sec to reduce opening distracting apps. Source: 10 months ago
That link would be https://roamresearch.com. - Source: Hacker News / 11 months ago
Also glasp.co and https://roamresearch.com/ look interesting. I haven't tried them yet. Source: 12 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.
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Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Logseq - Logseq is a local-first, non-linear, outliner notebook for organizing and sharing your personal knowledge base.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.