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Freshdesk VS Embeddable

Compare Freshdesk VS Embeddable and see what are their differences

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshdesk screenshot
Rating
4.0 · 1 review
Alternatives Is it good?
Embeddable

The toolkit for building fast, interactive, fully-custom analytics experiences into your app.

Embeddable Headless Embedded Analytics
Rating
0 reviews
Pricing
Paid
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Freshdesk should be more popular than Embeddable. It has been mentioned 12 times since March 2021.

social mentions
12 vs 2
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 155

Base details

Website, pricing, platforms and company facts side by side.

Freshdesk
Embeddable
Website freshworks.com embeddable.com
Pricing
Official pricing
Paid
Company Startup from India Startup from the United Kingdom · 20 - 49 employees · 2023
Listed in
Customer Support Customer Service Help Desk And Ticketing Help Desk Ticketing System +2
Embedded Analytics Dashboard Software Data Visualization Business Intelligence Data Dashboard Customer-facing Analytics Data Analysis Data Analytics Reporting Platform Reporting & Dashboard +7

About Freshdesk and Embeddable

In their own words, as submitted to SaaSHub.

Freshdesk
Embeddable

No description of Freshdesk yet.

Build Remarkable Analytics Experiences. No more 'Build vs. Buy'. Embeddable is the embedded analytics tool where you own the front-end code and we handle everything else. Now you can build fully-bespoke, fast-loading charts and dashboards in your app without the engineering costs. Delight your...

Read more about Embeddable

Features and specs

What each product offers, as listed by its team.

Freshdesk 6 features
Embeddable 14 features
  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.
  • Cloud-Hosted Option
  • Self-Hosted Option
  • Frontend SDK
  • No-code Dashboard Builder
  • Performant Embedding
  • Row-Level Security
  • Configurable Cache
  • Compatible with Major Databases
  • Compatible with Charting Libraries
  • Template Charting Components Provided
    Included
  • Dedicated Account Management
  • Version Control
  • Audit Logs
  • Documentation

Analysis

An editorial look at what each product does well and who it suits.

Freshdesk
Embeddable

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

No analysis of Embeddable yet.

Videos

Walkthroughs and reviews on video.

Freshdesk 13 videos + Add
Embeddable 0 videos + Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

No Embeddable videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Freshdesk
Embeddable
100% 100%
Customer Support
0% 0%
0% 0%
Data Dashboard
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Business Intelligence
100% 100%

Questions & Answers

As answered by people managing Freshdesk and Embeddable.

How would you describe the primary audience of your product?

Embeddable's answer:

Software companies who care about the UX and loading speed of their customer-facing analytics.

What makes your product unique?

Embeddable's answer:

Get the best of 'Build vs. Buy' in one stack-agnostic solution. Embeddable gives you full control over the frontend of your analytics experience, and handles the backend for you. No longer do you have to choose between a limited out-of-the-box solution, or building everything from scratch.

What's the story behind your product?

Embeddable's answer:

Embeddable is from the team behind Trevor.io -- a popular internal BI tool which also allows you to embed dashboards into your app. We realised embedding dashboards from a BI tool into your app wasn't the 'dream solution', and building analytics from scratch was super expensive... so we built Embeddable from the ground up to enable teams to deliver fully-bespoke, highly-performant analytics in their apps for their customers in 10% of the time.

Who are some of the biggest customers of your product?

Embeddable's answer:

  • Scalapay
  • Adthena
  • Irwin
  • EtonX
  • Resident Advisor
  • Facilities Solutions Group (FSG)
  • Multibrain
  • Raydiant
  • ThinkCERCA
  • Tixly
  • Softools
  • Faheem App
  • Just Move In
  • Any Creek

Why should a person choose your product over its competitors?

Embeddable's answer:

If you want full control over the UX of your customer-facing analytics experience, but don't want to invest months of developer time on building and maintaining a fully-custom build -- OR -- if you're using an embedded analytics too already that loads slowly and doesn't look and feel like the rest of your platform.

User comments

Share your experience with using Freshdesk and Embeddable. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Freshdesk 4.0 · 1 review
Embeddable no reviews yet

View more

  • 6 Best Looker alternatives
    trevor.io · Jun 2024

    After a successful, oversubscribed Private Beta, Embeddable is now publicly available. More information on how to work with Embeddable can be found on their homepage at embeddable.com. Get in touch with the Embeddable...

  • Power BI Embedded vs Looker Embedded: Everything you need to know
    embeddable.com · Nov 2023

    The main differences between Power BI Embedded and Embeddable are performance, price, and customizability. Embeddable gives you full control over your charting components and data models. It’s also built from the...

  • Embedded analytics in B2B SaaS: A comparison
    medium.com · Nov 2023

    I’m happy to say that we’ve enrolled in the beta program of Embeddable. After learning all the above it seems like this is the option we’d want to invest in. We’ll keep you posted on how this pans out, but we’re...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Freshdesk 12 mentions
Embeddable 2 mentions
  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 3 years ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a... Source: almost 3 years ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

View more

  • AI in BI tools: why we're not there yet
    Then comes data modeling. BI tools such as Embeddable need to know how different tables and fields relate to each other. Someone has to define what terms like “top customer” or “Q3 revenue” actually mean. Without this, the AI won't know... - Source: dev.to / over 1 year ago
  • Apache Superset
    It’s still pretty new but build by an experienced team. It’s commercial software though. https://embeddable.com/. - Source: Hacker News / over 2 years ago

Alternatives to Freshdesk and Embeddable

When comparing Freshdesk and Embeddable, you can also consider the following products.

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