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Freshdesk VS Active@ KillDisk

Compare Freshdesk VS Active@ KillDisk and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Active@ KillDisk logo Active@ KillDisk

Active@ KillDisk allows you to destroy all data on hard and floppy drives completely, excluding any possibility of future recovery of deleted files and folders.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Active@ KillDisk Landing page
    Landing page //
    2023-04-04

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Active@ KillDisk features and specs

  • Data Erasure Standards Compliance
    Active@ KillDisk adheres to numerous international data sanitization standards, such as DoD 5220.22-M and NIST 800-88, ensuring that data is erased securely and meets regulatory requirements.
  • Versatility
    The tool supports both HDD and SSD drives and can be used to erase data from various devices including servers, desktops, and laptops. This versatility makes it suitable for a wide range of use cases.
  • Bootable Disk Creation
    Active@ KillDisk allows users to create bootable USB drives, CDs, and DVDs for data erasure, making it easy to wipe data from systems that cannot boot into an operating system.
  • User-Friendly Interface
    The software features a straightforward, easy-to-navigate interface, reducing the learning curve for new users and streamlining the data erasure process.
  • Custom Erasure Options
    Users can select from various erasure methods, such as writing zeros, ones, or random data, providing flexibility based on specific security needs.

Possible disadvantages of Active@ KillDisk

  • Cost
    While there is a free version available, some advanced features and higher levels of support require purchasing a professional license, which could be expensive for individual users or small businesses.
  • Time-Consuming Process
    Comprehensive data erasure, especially with multiple overwrite passes, can be time-consuming, particularly for larger drives or lower-performance systems.
  • Irrecoverable Data
    Once data has been erased using Active@ KillDisk, it cannot be recovered, which means users must be absolutely certain before they proceed with the operation.
  • Limited OS Support for Bootable Version
    While the bootable version is highly useful, the creation process is limited to certain operating systems, potentially posing challenges for users on platforms not supported for boot disk creation.
  • Potential Compatibility Issues
    There may be occasional compatibility issues with some hardware, requiring users to check for updates or troubleshoot to ensure successful data erasure.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Active@ KillDisk

Overall verdict

  • Active@ KillDisk is a reputable and effective tool for data erasure. It provides a high level of security and peace of mind for anyone needing to permanently delete data. While it may have a cost associated, the features and reliability it offers justify the expense, especially for those who handle sensitive data regularly.

Why this product is good

  • Active@ KillDisk is known for its effectiveness in securely erasing data from hard drives and other storage devices. It complies with various international data sanitation standards, which makes it a reliable tool for permanently deleting sensitive information beyond recovery. It is particularly appreciated for its user-friendly interface and comprehensive features that cater to both professionals and individual users.

Recommended for

    Active@ KillDisk is recommended for IT professionals, businesses, and individuals who need to ensure that their sensitive data is irretrievably erased. It is particularly useful for companies that are decommissioning old hardware, transferring devices to different departments, or reselling them, as well as for individual users who want to securely wipe personal data.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Active@ KillDisk videos

+ Add

How to use Active@ KillDisk 11 (Windows and Linux platforms)?

Category Popularity

0-100% (relative to Freshdesk and Active@ KillDisk)

Freshdesk

Active@ KillDisk

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
File Management
0 0%
File Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Active@ KillDisk

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Active@ KillDisk Reviews

We have no reviews of Active@ KillDisk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 2 years ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 2 years ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: almost 3 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 3 years ago
View more

Active@ KillDisk mentions (0)

We have not tracked any mentions of Active@ KillDisk yet. Tracking of Active@ KillDisk recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Active@ KillDisk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

iShredder - PROTECTSTAR is a leader in providing Secure Deletion (Erasure) software products: PROTECTSTAR has served more than 2,000,000 customers worldwide and earned a reputation as a leader in providing innovative security solutions.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Blancco Secure Data Eraser - Blancco Secure Data Eraser is a user-friendly software that is designed to top leading organizations of all sizes to safely resell, respond or dispose of drives when they have reached end-of-life for security, compliance, and CSR purposes.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jihosoft Mobile Privacy Eraser - Jihosoft Mobile Privacy Eraser is one of the smart data disposing of tools that allows the safe and easy way to erase contacts, call log, messages, videos, photos, applications from the smart devices, leaving no chance to recover your data so that i…

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