Software Alternatives, Accelerators & Startups

LiveAgent VS Active@ KillDisk

Compare LiveAgent VS Active@ KillDisk and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Active@ KillDisk logo Active@ KillDisk

Active@ KillDisk allows you to destroy all data on hard and floppy drives completely, excluding any possibility of future recovery of deleted files and folders.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Active@ KillDisk Landing page
    Landing page //
    2023-04-04

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Active@ KillDisk features and specs

  • Data Erasure Standards Compliance
    Active@ KillDisk adheres to numerous international data sanitization standards, such as DoD 5220.22-M and NIST 800-88, ensuring that data is erased securely and meets regulatory requirements.
  • Versatility
    The tool supports both HDD and SSD drives and can be used to erase data from various devices including servers, desktops, and laptops. This versatility makes it suitable for a wide range of use cases.
  • Bootable Disk Creation
    Active@ KillDisk allows users to create bootable USB drives, CDs, and DVDs for data erasure, making it easy to wipe data from systems that cannot boot into an operating system.
  • User-Friendly Interface
    The software features a straightforward, easy-to-navigate interface, reducing the learning curve for new users and streamlining the data erasure process.
  • Custom Erasure Options
    Users can select from various erasure methods, such as writing zeros, ones, or random data, providing flexibility based on specific security needs.

Possible disadvantages of Active@ KillDisk

  • Cost
    While there is a free version available, some advanced features and higher levels of support require purchasing a professional license, which could be expensive for individual users or small businesses.
  • Time-Consuming Process
    Comprehensive data erasure, especially with multiple overwrite passes, can be time-consuming, particularly for larger drives or lower-performance systems.
  • Irrecoverable Data
    Once data has been erased using Active@ KillDisk, it cannot be recovered, which means users must be absolutely certain before they proceed with the operation.
  • Limited OS Support for Bootable Version
    While the bootable version is highly useful, the creation process is limited to certain operating systems, potentially posing challenges for users on platforms not supported for boot disk creation.
  • Potential Compatibility Issues
    There may be occasional compatibility issues with some hardware, requiring users to check for updates or troubleshoot to ensure successful data erasure.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Active@ KillDisk

Overall verdict

  • Active@ KillDisk is a reputable and effective tool for data erasure. It provides a high level of security and peace of mind for anyone needing to permanently delete data. While it may have a cost associated, the features and reliability it offers justify the expense, especially for those who handle sensitive data regularly.

Why this product is good

  • Active@ KillDisk is known for its effectiveness in securely erasing data from hard drives and other storage devices. It complies with various international data sanitation standards, which makes it a reliable tool for permanently deleting sensitive information beyond recovery. It is particularly appreciated for its user-friendly interface and comprehensive features that cater to both professionals and individual users.

Recommended for

    Active@ KillDisk is recommended for IT professionals, businesses, and individuals who need to ensure that their sensitive data is irretrievably erased. It is particularly useful for companies that are decommissioning old hardware, transferring devices to different departments, or reselling them, as well as for individual users who want to securely wipe personal data.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Active@ KillDisk videos

How to use Active@ KillDisk 11 (Windows and Linux platforms)?

Category Popularity

0-100% (relative to LiveAgent and Active@ KillDisk)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
File Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Active@ KillDisk.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Active@ KillDisk

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Active@ KillDisk Reviews

We have no reviews of Active@ KillDisk yet.
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What are some alternatives?

When comparing LiveAgent and Active@ KillDisk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iShredder - PROTECTSTAR is a leader in providing Secure Deletion (Erasure) software products: PROTECTSTAR has served more than 2,000,000 customers worldwide and earned a reputation as a leader in providing innovative security solutions.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Blancco Secure Data Eraser - Blancco Secure Data Eraser is a user-friendly software that is designed to top leading organizations of all sizes to safely resell, respond or dispose of drives when they have reached end-of-life for security, compliance, and CSR purposes.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jihosoft Mobile Privacy Eraser - Jihosoft Mobile Privacy Eraser is one of the smart data disposing of tools that allows the safe and easy way to erase contacts, call log, messages, videos, photos, applications from the smart devices, leaving no chance to recover your data so that iโ€ฆ