Software Alternatives & Startups
Register | Login

EML Reader VS LiveAgent

Compare EML Reader VS LiveAgent and see what are their differences

EML Reader

EML Reader software is based on an open-source technology, open/read EML & EMLX emails with attachments.

Rating
0 reviews
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Email Management popularity
100% vs 0%
alternatives listed
25 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

EML Reader
LiveAgent
Website emlreader.com liveagent.com
Pricing —
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Email Management Email Automation Anti-Spam File Management +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About EML Reader and LiveAgent

In their own words, as submitted to SaaSHub.

EML Reader
LiveAgent

No description of EML Reader yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

EML Reader 4 features
LiveAgent 32 features
  • User-Friendly Interface
    EML Reader features a simple and intuitive interface that makes it easy for users of all technical levels to navigate and use the software.
  • Compatibility
    The software can open and read EML files created by a variety of email clients, providing flexibility for different user needs.
  • Quick Access
    EML Reader allows users to quickly view the contents of an EML file without the need to install the original email client that created the file.
  • Free Access
    The tool offers a free version which can be useful for users who need basic functionalities without any cost.

Possible disadvantages

  • Limited Features
    Compared to some other EML viewers, EML Reader may offer fewer advanced features or options for managing email files.
  • Processing Speed
    For larger EML files or a high volume of files, the application may experience slower processing speeds.
  • Platform Dependency
    The application might only be available for certain operating systems, limiting its availability across different devices and platforms.
  • No Editing
    EML Reader does not support editing of the email files; it is solely for viewing purposes.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

EML Reader
LiveAgent

No analysis of EML Reader yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

EML Reader 0 videos + Add
LiveAgent 4 videos + Add

No EML Reader videos yet. You could help us improve this page by suggesting one.

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
EML Reader
LiveAgent
100% 100%
Email Management
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Email Automation
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing EML Reader and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using EML Reader and LiveAgent. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

EML Reader no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of EML Reader yet. Be the first one to post

View more

Alternatives to EML Reader and LiveAgent

When comparing EML Reader and LiveAgent, you can also consider the following products.

Loading...