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aText VS LiveAgent

Compare aText VS LiveAgent and see what are their differences

aText

aText accelerates your typing by replacing abbreviations with frequently used phrases you define.

Rating
5.0 · 1 review
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, aText seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
user rating
5.0 vs 5.0
Writing Tools popularity
100% vs 0%
alternatives listed
190 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

aText
LiveAgent
Website trankynam.com liveagent.com
Pricing —
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms
Mac OSX Windows
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Writing Tools Personal Productivity Automation Text Expander +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About aText and LiveAgent

In their own words, as submitted to SaaSHub.

aText
LiveAgent

No description of aText yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

aText 5 features
LiveAgent 32 features
  • Efficiency
    aText allows users to streamline repetitive typing tasks by creating custom shortcuts and text expansions, thus increasing productivity.
  • Customizability
    The application lets users set up personalized abbreviations for phrases, addresses, and other frequently used text, making it highly adaptable to individual needs.
  • Cross-app Compatibility
    aText works across various applications, ensuring that text expansion features are accessible in email clients, browsers, and other software.
  • Cost-effective
    aText is relatively affordable compared to other text expansion software, providing a robust feature set at a lower price point.
  • User-friendly Interface
    The software boasts an intuitive and easy-to-navigate interface, making it accessible for users of all experience levels.

Possible disadvantages

  • Platform Limitation
    As of now, aText is only available for macOS, which excludes users who are on Windows or other operating systems.
  • Learning Curve
    Although the interface is user-friendly, new users might still face a modest learning curve when setting up and optimizing their shortcuts.
  • Limited Advanced Features
    aText may lack some advanced features found in competitive text expansion tools, such as built-in scripting and advanced form-filling capabilities.
  • No Mobile Version
    There is no mobile application for aText, which limits its use to desktop and laptop environments, excluding smartphones and tablets.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

aText
LiveAgent

Overall verdict

  • Yes, aText is considered good for its intended purpose.

Why this product is good

  • aText is known for being a reliable text expansion application that helps increase typing efficiency by allowing users to create shortcuts for commonly used phrases, code snippets, or other text. It is lightweight, easy to use, and offers features like snippet organization, cloud synchronization, and compatibility with various applications, which contribute to its positive reputation.

Recommended for

    aText is recommended for individuals who frequently type repetitive text, such as professional writers, developers, customer support representatives, and anyone looking to enhance typing productivity and efficiency.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

aText 3 videos + Add
LiveAgent 4 videos + Add

aText a $4.99 alternative to TextExpander, demo / tutorial

More videos

  • - aText - Save Time with Text Expansion on the Mac
  • - Type Faster with aText #30DaysOfVideos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
aText
LiveAgent
100% 100%
Writing Tools
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Automation
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing aText and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using aText and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

aText 5.0 · 1 review
LiveAgent 5.0 · 2 reviews
  • Indispensable productivity tool
    SaaSHub review
    · Oct 2019

    I've been using aText for quite some time, and it's been amazing. If you are typing a lot, I'm sure you would be able to optimize your work tremendously. You can have abbreviations for your closing email phrases,...

  • Best Text Expander apps for MacOS
    techwiser.com · Mar 2018

    aText is marketed as a text accelerator by its makers. The aText lacks the TextExpanders interface but it does make it up when it comes to other aspects. With aText you can preset a slew of texts and other stuff that...

  • What's a good alternative to Textexpander for Mac?
    www.producthunt.com · Aug 2017

    10aTextView ProductMichelle NickolaisenOwner, Bombchelle Industries · Written 4y agoI use aText and I've had 1-2 very minor issues with it over the years, but nothing major. It's definitely worth the $5 fee if you...

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

aText 2 mentions
LiveAgent 0 mentions
  • Add suites (playing cards)
    I think I have a solution for you. I use an app called aText (there are many similar, but this one's my favorite) on my Mac and my PC to make my own shortcuts for phrases and symbols, like this. Source: about 3 years ago
  • How to change the date format?
    Not quite the answer you're looking for, but I use aText, so I can make my own date format, and my own shortcut, and it can be universal — and I can make all kinds of shortcuts for all kinds of other things, like symbols, emojis, and... Source: over 3 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to aText and LiveAgent

When comparing aText and LiveAgent, you can also consider the following products.

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