Software Alternatives, Accelerators & Startups

Top 9 IT Service Management Products in Customer Support

The best IT Service Management Products within the Customer Support category - based on our collection of reviews & verified products.

SysAid Freshservice ServiceNow Jira Service Desk ManageEngine ServiceDesk Plus HaloITSM ALVAO IT Service Management EasyVista EcholoN

Summary

The top products on this list are SysAid, Freshservice, and ServiceNow. All products here are categorized as: IT Service Management. Platforms for managing customer inquiries and support tickets. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. 1
    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI
    Pricing:
    • Paid
    • Free Trial

    #Help Desk #ITSM #Help Desk And Ticketing

  2. Freshservice: the one-stop cloud solution for all your IT management needs.

    #Project Management #Task Management #Work Management 3 social mentions

  3. ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

    #Help Desk #IT Service Management #Service Desk 2 social mentions

  4. IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

    #Help Desk #DevOps Tools #Customer Support

  5. Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
    Pricing:
    • Freemium
    • Free Trial
    • $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

    #Help Desk #Project Management #Ticketing System

  6. Youโ€™re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.
    Pricing:
    • Paid
    • Free Trial
    • $49.0 / Monthly (Agent)

    #Help Desk #ITSM #IT Automation 2 social mentions

  7. ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration.
    Pricing:
    • $0.68 / Monthly

    #ITSM #Help Desk And Ticketing #IT Service Management

  8. EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

    #Help Desk #Project Management #Service Desk

  9. Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
    Pricing:
    • Freemium
    • Free Trial
    • โ‚ฌ5000.0 / One-off (5 User)

    #Asset Management #Customer Service #Help Desk 4 user reviews

Related categories

Recently added products

If you want to make changes on any of the products, you can go to its page and click on the "Suggest Changes" link. Alternatively, if you are working on one of these products, it's best to verify it and make the changes directly through the management page. Thanks!