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OTRS Business Solution VS OTRS ITSM

Compare OTRS Business Solution VS OTRS ITSM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

OTRS Business Solution videos

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OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to OTRS Business Solution and OTRS ITSM)

OTRS Business Solution

OTRS ITSM

Help Desk
32 32%
Help Desk
68% 68
Customer Service
50 50%
Customer Service
50% 50
Customer Support
29 29%
Customer Support
71% 71
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

Share your experience with using OTRS Business Solution and OTRS ITSM. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, OTRS Business Solution seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 1 year ago

OTRS ITSM mentions (0)

We have not tracked any mentions of OTRS ITSM yet. Tracking of OTRS ITSM recommendations started around Mar 2021.

What are some alternatives?

When comparing OTRS Business Solution and OTRS ITSM, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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