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Zendesk VS Zoho Forms

Compare Zendesk VS Zoho Forms and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Zoho Forms logo Zoho Forms

Build and share online forms, collect useful data, and complete your workflows on the go.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Zoho Forms Landing page
    Landing page //
    2023-08-29

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Zoho Forms features and specs

  • Easy to Use
    Zoho Forms offers a user-friendly interface that allows users to create forms quickly without needing extensive technical knowledge. Its drag-and-drop builder simplifies the form creation process.
  • Integration Capabilities
    Zoho Forms integrates seamlessly with other Zoho apps and popular third-party applications, enabling smooth data transfer and process automation.
  • Customization Options
    The platform provides extensive customization options, allowing users to tailor their forms to fit specific branding and functional requirements.
  • Mobile Accessibility
    Zoho Forms offers mobile apps for both iOS and Android, enabling users to create, edit, and view forms on the go.
  • Collaboration Features
    It allows for collaborative efforts wherein multiple team members can work on forms, share responses, and manage submissions effectively.

Possible disadvantages of Zoho Forms

  • Price
    Zoho Forms might be considered on the expensive side for small businesses or individuals on a tight budget, especially if advanced features are required.
  • Learning Curve for Advanced Features
    While basic form creation is easy, advanced features and customizations might require a learning curve for some users, necessitating additional training or support.
  • Limitations in Free Version
    The free version has limited features and submission allowances, which might not be sufficient for growing businesses or larger scale operations.
  • Occasional Lag
    Some users have reported occasional lags and sluggish performance, particularly when dealing with large forms or multiple integrations.
  • Customer Support
    While customer support is available, some users have noted that response times can be slower compared to other form builders, affecting the resolution of urgent issues.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Zoho Forms

Overall verdict

  • Yes, Zoho Forms is regarded as a reliable and effective tool for online form creation and management. It provides robust functionality while remaining accessible to both beginners and experienced users.

Why this product is good

  • Zoho Forms is generally considered a good tool for creating and managing online forms because of its user-friendly interface, comprehensive features, and integration capabilities. Users appreciate its drag-and-drop editor, ease of customization, and the ability to create complex forms with conditional logic. Furthermore, it supports various integration options with other Zoho applications and third-party services, making it a versatile solution for businesses looking to streamline their form-related processes.

Recommended for

    Zoho Forms is recommended for small to medium-sized businesses, freelancers, and teams that are looking for a simple yet powerful form builder. It is particularly beneficial for those who are already utilizing the Zoho suite of applications and want seamless integration. Additionally, it's suitable for educational institutions, event organizers, and anyone needing efficient form handling capabilities.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Zoho Forms videos

+ Add

What is Zoho Forms? | SuccessFULL Solutions

More videos:

  • Tutorial - Zoho Forms Basic & Advanced Fields Tutorial
  • Review - ZOHO FORMS 2021 ONLINE COURSE

Category Popularity

0-100% (relative to Zendesk and Zoho Forms)

Zendesk

Zoho Forms

Customer Support
100 100%
Customer Support
0% 0
Form Builder
0 0%
Form Builder
100% 100
Help Desk
100 100%
Help Desk
0% 0
Forms And Surveys
0 0%
Forms And Surveys
100% 100

User comments

Share your experience with using Zendesk and Zoho Forms. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Zoho Forms

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Zoho Forms Reviews

27 Best Typeform Alternatives In 2022 (Free & Paid)
Zoho Forms is part of Zoho's Office Suite, making it easy to integrate with the other apps in their toolkit. You'll be able to save quite a lot of money, too since you'd have to pay nothing extra to use the Zoho Forms product.
Source: marketsplash.com
11 Best Typeform Alternatives to Check-in 2022
Zoho Forms is another simplified solution presented by Zoho that primarily collects data and pushes it to other Zoho apps. It is relatively limited in terms of what users can do because Zoho Forms acts as a front end for all the backend applications.
Source: qualaroo.com
The 11 Best Online Form Builder Apps in 2019
Zoho makes CRM, email, accounting, document editing apps, and much more—and Zoho Forms ties them all together. If you have a Zoho account, you can start building forms in Zoho Forms for free. You can use form rules to create tasks and send emails from Zoho when forms are filled out, or use its integrations to add form data to Zoho CRM, Zoho Creator, and more. Zoho Forms'...
Source: zapier.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Zoho Forms mentions (0)

We have not tracked any mentions of Zoho Forms yet. Tracking of Zoho Forms recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Zoho Forms, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jotform - Free Online Form Builder & Form Creator

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Formstack - Use our drag and drop online form builder for surveys, registrations, payment collections, lead generation and more. Our online forms offer robust features and 50+ integrations that allow you to automate workflows, capture leads & more.

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