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Freshdesk VS Zoho Forms

Compare Freshdesk VS Zoho Forms and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Zoho Forms logo Zoho Forms

Build and share online forms, collect useful data, and complete your workflows on the go.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Zoho Forms Landing page
    Landing page //
    2023-08-29

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Zoho Forms videos

+ Add

What is Zoho Forms? | SuccessFULL Solutions

More videos:

  • Tutorial - Zoho Forms Basic & Advanced Fields Tutorial
  • Review - ZOHO FORMS 2021 ONLINE COURSE

Category Popularity

0-100% (relative to Freshdesk and Zoho Forms)

Freshdesk

Zoho Forms

Customer Support
100 100%
Customer Support
0% 0
Form Builder
0 0%
Form Builder
100% 100
Help Desk
100 100%
Help Desk
0% 0
Surveys
0 0%
Surveys
100% 100

User comments

Share your experience with using Freshdesk and Zoho Forms. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Zoho Forms

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Zoho Forms Reviews

27 Best Typeform Alternatives In 2022 (Free & Paid)
Zoho Forms is part of Zoho's Office Suite, making it easy to integrate with the other apps in their toolkit. You'll be able to save quite a lot of money, too since you'd have to pay nothing extra to use the Zoho Forms product.
Source: marketsplash.com
11 Best Typeform Alternatives to Check-in 2022
Zoho Forms is another simplified solution presented by Zoho that primarily collects data and pushes it to other Zoho apps. It is relatively limited in terms of what users can do because Zoho Forms acts as a front end for all the backend applications.
Source: qualaroo.com
The 11 Best Online Form Builder Apps in 2019
Zoho makes CRM, email, accounting, document editing apps, and much more—and Zoho Forms ties them all together. If you have a Zoho account, you can start building forms in Zoho Forms for free. You can use form rules to create tasks and send emails from Zoho when forms are filled out, or use its integrations to add form data to Zoho CRM, Zoho Creator, and more. Zoho Forms'...
Source: zapier.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Zoho Forms mentions (0)

We have not tracked any mentions of Zoho Forms yet. Tracking of Zoho Forms recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Zoho Forms, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jotform - Free Online Form Builder & Form Creator

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Formstack - Use our drag and drop online form builder for surveys, registrations, payment collections, lead generation and more. Our online forms offer robust features and 50+ integrations that allow you to automate workflows, capture leads & more.

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