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Jotform VS Zendesk

Compare Jotform VS Zendesk and see what are their differences

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Jotform logo Jotform

Free Online Form Builder & Form Creator

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Jotform Landing page
    Landing page //
    2022-06-12

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Jotform

Website
jotform.com
Pricing URL
Official Jotform Pricing
$ Details
freemium $34.0 / Monthly (25 Forms / 1,000 Monthly Submissions)
Platforms
Android iOS Web
Release Date
2006 January
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Jotform features and specs

  • Form Builder: https://www.jotform.com/build/
  • Jotform Apps: https://www.jotform.com/products/apps/
  • Jotform Enterprise: https://www.jotform.com/enterprise/
  • Jotform Store Builder: https://www.jotform.com/products/store-builder/
  • Jotform Tables: https://www.jotform.com/products/tables/
  • Jotform Inbox: https://www.jotform.com/features/inbox/
  • Jotform Mobile Forms: https://www.jotform.com/products/mobile-forms/
  • Jotform Approvals: https://www.jotform.com/products/approvals/
  • Jotform Report Builder: https://www.jotform.com/products/report-builder/
  • Jotform Smart PDF Forms: https://www.jotform.com/products/smart-pdf-forms/
  • Jotform PDF Editor: https://www.jotform.com/products/pdf-editor/

Zendesk features and specs

No features have been listed yet.

Jotform videos

+ Add

JotForm Review - Beginner to Expert PREVIEW by Bizversity.com

More videos:

  • Tutorial - How to Use JotForm to Create Online Forms & Fillable PDFs
  • Tutorial - JotForm 4.0 // A Tutorial & Review
  • Tutorial - Jotform Tutorial: How to Use Jotform

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Jotform and Zendesk)

Jotform

Zendesk

Form Builder
100 100%
Form Builder
0% 0
Customer Support
0 0%
Customer Support
100% 100
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Jotform and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jotform and Zendesk

Jotform Reviews

Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Online marketplaces show users rate Jotform as superior to Typeform in areas like “easy to do business with” and “easy to admin.” Jotform is another piece of software that allows users to choose from a static or question-per-page view.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
While JotForm is an excellent Typeform alternative, it also has certain disadvantages. One major concern is that JotForm's interface can sometimes be clunky and complicated to navigate.
Source: marketsplash.com
11 Best Typeform Alternatives to Check-in 2022
JotForm is a fully-featured online form builder and a survey tool similar to TypeForm that makes it easy to create robust forms and collect crucial customer data. This Typeform alternative acts as a gateway to gather significant information to power your business. It also makes online data and payment collection as seamless as possible to never let the work slow down.
Source: qualaroo.com
The 11 Best Online Form Builder Apps in 2019
JotForm lets you build a free form that does everything you need it to do and looks exactly how you want it to look. JotForm's forms are much more customizable than forms created on Google Forms and Microsoft Forms, and unlike Wufoo, JotForm even lets you do things like accept payments and collect signatures without upgrading to a premium plan.
Source: zapier.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Jotform. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jotform mentions (3)

  • This seems like a new scam, right?
    Sure, you took down jotform.com, a legitimate website (it's still up by the way). Source: over 1 year ago
  • Recommendations to help me with teaching the extended response section of the GED RLA exam?
    Something akin to a fill-in-the-blank template maybe? This was all prompted by my beginning to write one on jotform.com. I began doing it and then realized that there are probably thousands of similar templates that are way better. Thanks for any help and let me know if you'd like to share resources in the near future. Source: about 2 years ago
  • How can I include object keys as headings when using IMPORTJSONAPI?
    I'm trying to import data from Jotform so the structure of the JSON can vary. Here's an example though:. Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Jotform and Zendesk, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Forms - Simple web forms from Google.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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