Software Alternatives, Accelerators & Startups

Jotform VS Zendesk

Compare Jotform VS Zendesk and see what are their differences

Jotform logo Jotform

Free Online Form Builder & Form Creator

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Jotform Landing page
    Landing page //
    2022-06-12

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Jotform features and specs

  • Form Builder
    https://www.jotform.com/build/
  • Jotform Apps
    https://www.jotform.com/products/apps/
  • Jotform Enterprise
    https://www.jotform.com/enterprise/
  • Jotform Store Builder
    https://www.jotform.com/products/store-builder/
  • Jotform Tables
    https://www.jotform.com/products/tables/
  • Jotform Inbox
    https://www.jotform.com/features/inbox/
  • Jotform Mobile Forms
    https://www.jotform.com/products/mobile-forms/
  • Jotform Approvals
    https://www.jotform.com/products/approvals/
  • Jotform Report Builder
    https://www.jotform.com/products/report-builder/
  • Jotform Smart PDF Forms
    https://www.jotform.com/products/smart-pdf-forms/
  • Jotform PDF Editor
    https://www.jotform.com/products/pdf-editor/
  • Jotform Workflows
    https://www.jotform.com/products/workflows/
  • HIPAA Friendly Forms
    https://www.jotform.com/hipaa/
  • Jotform Sign
    https://www.jotform.com/products/sign/
  • Jotform for Salesforce
    https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000JTeWyUAL
  • Online Payments
    https://www.jotform.com/online-payments/
  • Jotform Integrations
    https://www.jotform.com/integrations/
  • Form Templates
    https://www.jotform.com/form-templates/
  • PDF Templates
    https://www.jotform.com/pdf-templates/
  • App Templates
    https://www.jotform.com/app-templates/
  • Workflow Templates
    https://www.jotform.com/workflow-templates/
  • Table Templates
    https://www.jotform.com/table-templates/
  • Prefill Forms
    https://www.jotform.com/prefill-forms/whats-new/
  • Secure Forms
    https://www.jotform.com/security/
  • Form Widgets
    https://www.jotform.com/widgets/
  • Jotform Blog
    https://www.jotform.com/blog/

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Jotform

Overall verdict

  • Yes, Jotform is generally considered a reliable and effective tool for creating online forms for various purposes.

Why this product is good

  • Jotform is considered good by many users because of its user-friendly interface, extensive template library, and robust features which allow for easy creation of online forms. It supports integrations with various platforms, offers customizable forms and has strong security measures in place. Additionally, Jotform provides responsive customer support and a tiered pricing model catering to different user needs.

Recommended for

    Jotform is recommended for businesses, educational institutions, non-profit organizations, and individuals who need to create, share, and analyze forms and surveys quickly and efficiently. Its features make it suitable for users with varying levels of technical expertise.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Jotform videos

JotForm Review - Beginner to Expert PREVIEW by Bizversity.com

More videos:

  • Tutorial - How to Use JotForm to Create Online Forms & Fillable PDFs
  • Tutorial - JotForm 4.0 // A Tutorial & Review
  • Tutorial - Jotform Tutorial: How to Use Jotform

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Jotform and Zendesk)
Form Builder
100 100%
0% 0
Customer Support
0 0%
100% 100
Forms And Surveys
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jotform and Zendesk

Jotform Reviews

14 ProProfs alternatives for quizzes, surveys, and more in 2025
Jotform’s free online quiz maker lets you easily build quizzes that are interactive and automatically graded. No matter what you need — whether it’s a multiple-choice quiz for students or trivia questions for game night — Jotform has you covered. Teachers can choose from ready-made templates for the classroom, customize them for different subjects and skill levels, and even...
Source: www.jotform.com
10 SurveyMonkey Alternatives and Competitors in 2024
The reporting and analytics tools provide valuable insights, while data exporting ensures seamless integration with other systems. With Jotform, you can create an online survey or form to collect data and online payments securely—which will help you streamline your data management processes hassle-free.
Source: clickup.com
10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Best known for its scalable data collection tools, Jotform Enterprise allows users to create customizable workflow management systems. However, it may at times become too complex for users seeking a simple solution. Jotform’s integrations include popular tools such as Gmail and Dropbox, and it also supports automation capabilities.
Source: www.manifest.ly
Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Online marketplaces show users rate Jotform as superior to Typeform in areas like “easy to do business with” and “easy to admin.” Jotform is another piece of software that allows users to choose from a static or question-per-page view.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
While JotForm is an excellent Typeform alternative, it also has certain disadvantages. One major concern is that JotForm's interface can sometimes be clunky and complicated to navigate.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Jotform. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jotform mentions (3)

  • This seems like a new scam, right?
    Sure, you took down jotform.com, a legitimate website (it's still up by the way). Source: almost 3 years ago
  • Recommendations to help me with teaching the extended response section of the GED RLA exam?
    Something akin to a fill-in-the-blank template maybe? This was all prompted by my beginning to write one on jotform.com. I began doing it and then realized that there are probably thousands of similar templates that are way better. Thanks for any help and let me know if you'd like to share resources in the near future. Source: about 3 years ago
  • How can I include object keys as headings when using IMPORTJSONAPI?
    I'm trying to import data from Jotform so the structure of the JSON can vary. Here's an example though:. Source: over 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Jotform and Zendesk, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Forms - Simple web forms from Google.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!