Software Alternatives, Accelerators & Startups
Register | Login

Zendesk VS Testmy.net

Compare Zendesk VS Testmy.net and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Testmy.net logo Testmy.net

Accurately test your Internet connection speed with this powerful broadband speed test. Improve your bandwidth speed with the truth.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Testmy.net Landing page
    Landing page //
    2022-06-13

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Testmy.net features and specs

  • Accurate Results
    Testmy.net provides very accurate speed test results as it doesn't use common data compression techniques that can give misleadingly high speeds.
  • No Flash or Java Required
    Unlike some other speed test tools, Testmy.net runs directly on HTML5, meaning there's no need for Flash or Java plugins, which can be deprecated or insecure.
  • Cross-Platform Compatibility
    It works seamlessly on various devices and operating systems, including desktop computers, tablets, and smartphones.
  • Advanced Diagnostics
    The site offers detailed diagnostic information, helping users get a clear picture of download and upload speeds, as well as network health.
  • Historical Data
    Users can track their connection performance over time with detailed historical data and reports.
  • Community Insights
    The platform allows users to compare their results with others, providing insights into how their connection stacks up against averages or specific ISPs.

Possible disadvantages of Testmy.net

  • No Mobile App
    Unlike some competitors, Testmy.net does not offer a dedicated mobile app, which limits convenient access for some users.
  • Interface Age
    The website’s interface can feel somewhat dated compared to more modern speed test tools, possibly affecting user experience.
  • Limited Server Locations
    There are fewer server locations compared to some other speed test services like Ookla, potentially impacting the accuracy of some international users' tests.
  • Advertisements
    The site contains advertisements which can be distracting and may affect the overall user experience.
  • No Real-Time Monitoring
    It lacks features for real-time speed monitoring, which some advanced users may find essential.
  • Limited Support
    Customer support options are limited, with no dedicated support team readily available for troubleshooting issues.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Testmy.net

Overall verdict

  • Overall, Testmy.net is considered a reliable tool for users seeking accurate and detailed information about their internet speed, especially for those who want to understand fluctuations in performance over time.

Why this product is good

  • Testmy.net is widely appreciated for its straightforward and easy-to-use interface that allows users to assess their internet speed without the need for plugins or automatic adjustments that might skew results. Unlike some other tools, it focuses on real-world scenarios and provides in-depth analysis to help diagnose connection issues.

Recommended for

    This tool is particularly recommended for individuals who require consistent and accurate monitoring of their internet speed, such as gamers, remote workers, and tech enthusiasts who need to troubleshoot connectivity issues effectively.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Testmy.net videos

+ Add

Speed Test at testmy.net

Category Popularity

0-100% (relative to Zendesk and Testmy.net)

Zendesk

Testmy.net

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Speed Test
0 0%
Speed Test
100% 100

User comments

Share your experience with using Zendesk and Testmy.net. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Testmy.net

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Testmy.net Reviews

We have no reviews of Testmy.net yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Testmy.net seems to be a lot more popular than Zendesk. While we know about 175 links to Testmy.net, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Testmy.net mentions (175)

  • Slow internet issues with lots of uncorrectables
    Hello! Ever since moving into a new house, I've haven't been getting the speeds I've expecting. Specifically, videos and websites will fail to load or load extremely slowly most of the time. The odd thing is, when running a speed test (tested using both testmy.net and speedtest.net on Firefox with my laptop wired via ethernet), I'll get 5 mbs down on the first test, 100 mbs on the second test, then back down to 15... Source: over 1 year ago
  • Show HN: Internet Speed Test
    Another speed test site is https://testmy.net The site claims superior accuracy (which I can't confirm but probably someone here can evaluate one way or the other). The site offers a number of test options and other amenities. I'll have to try these other sites to see how they compare. - Source: Hacker News / over 1 year ago
  • Nothing but issues, so here's my review in "old man yells at cloud" style
    T-Mobile - 5G WI-FI decently priced... If it only worked! Below I'll post my results from a few hours of a test I did today using Testmy.net. This is an every day occurrence. You could be watching a YouTube video at a nice 1080p60, but then it'll switch to buffering for about 5-15 minutes on average. Or you can watch it on 144p or 240p "with some buffering". The longest downtime was for about 45 minutes to date. Source: almost 2 years ago
  • CelcomDigi Fibre Broadbrand
    Go to testmy.net and test it, what are the scores there? Source: almost 2 years ago
  • Why does the SL speedtest differ soooo much from Ookla test results? Which should I trust?
    I prefer using TestMy Which one is better? Your guess is as good as mine.... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Testmy.net, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fast.com - Quickly test your internet speed with this fast-loading speed test powered by Netflix.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Speedtest.net - Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SpeedOf.Me - SpeedOf.Me is an HTML5 Internet speed test. No Flash or Java needed!

Loading...