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Speedtest.net VS Zendesk

Compare Speedtest.net VS Zendesk and see what are their differences

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Speedtest.net logo Speedtest.net

Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Speedtest.net Landing page
    Landing page //
    2023-07-12
  • Zendesk Landing page
    Landing page //
    2024-05-06

Speedtest.net features and specs

  • User-Friendly Interface
    Speedtest.net offers a straightforward, visually appealing interface that makes it easy for users of all technical skill levels to measure their internet speed quickly.
  • Global Server Network
    The platform has a vast network of test servers around the world, ensuring accurate results by connecting to the closest server to minimize latency and other external factors.
  • Detailed Results
    Provides comprehensive details including download, upload speeds, and ping, giving users a full picture of their internet performance.
  • Mobile App Availability
    Speedtest.net offers mobile applications for both iOS and Android, allowing users to test their internet speed on various devices.
  • Graphical Data Representation
    The service includes visual representations of speed test data over time, aiding users in understanding their internet performance history.
  • Comparative Data
    Users can compare their results with average speeds for their ISP, city, or country, providing context for their performance.

Possible disadvantages of Speedtest.net

  • Advertisements
    The free version of Speedtest.net includes ads, which can be distracting and potentially slow down the webpage.
  • Limited Free Features
    Advanced features, such as detailed analysis and tracking, are only available in the premium version.
  • Potential Bias Toward ISPs
    Some critics argue that Speedtest.net may show favorable results for certain ISPs due to partnerships and server locations.
  • Data Privacy
    As a third-party service, there are concerns about how user data is collected, stored, and potentially shared with advertisers or partners.
  • Single-Purpose
    Speedtest.net focuses purely on speed testing and doesn't offer broader network diagnostics tools, limiting its utility for more in-depth troubleshooting.
  • Requires Strong Internet for Accurate Results
    In cases of very poor connectivity, the results may not be accurate or the test might fail to complete, leaving users without valuable insights.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Speedtest.net

Overall verdict

  • Yes, Speedtest.net is considered a good tool for testing internet speeds due to its reliability, ease of use, and comprehensive features.

Why this product is good

  • Speedtest.net is a well-known tool for measuring internet connection speeds, providing accurate data on download and upload speeds and ping. It has a large network of testing servers worldwide, which helps in getting reliable results. The user interface is straightforward and easy to use, even for non-technical users. It also offers historical data tracking and is available on multiple platforms, including web, mobile apps, and APIs for integration into other services.

Recommended for

    Individuals who want to check their internet speed quickly and easily, IT professionals who need to diagnose network issues, developers who require speed testing integration into their applications, and businesses that need consistent and reliable network performance assessment.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Speedtest.net videos

No Speedtest.net videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Speedtest.net and Zendesk)

Speedtest.net

Zendesk

Speed Test
100 100%
Speed Test
0% 0
Customer Support
0 0%
Customer Support
100% 100
Developer Tools
100 100%
Developer Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Speedtest.net and Zendesk

Speedtest.net Reviews

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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Speedtest.net seems to be a lot more popular than Zendesk. While we know about 2937 links to Speedtest.net, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Speedtest.net mentions (2937)

  • Frustrated due to low speeds. Usually 300mbps in the day.
    For starters, disconnect all wireless devices (or just your wireless router if it’s separate from your modem). Hardwire your modem to a computer and use Ookla Speedtest instead of Spectrum’s. Source: over 1 year ago
  • Is this good speed?
    Websites like speedtest.net, fast.com and etc do provide measurement in megabits, and even with that, speedtest.net provides it between you and your ISP(mostly) only. So if you want to download something from lets say, YouTube, the speed will be slightly different because now you're connecting to Google's server, not your ISP's server. This is because speedtest.net has partnership with ISPs so that speedtest.net... Source: over 1 year ago
  • Help!!! FPS AND downloading games speeds.
    If fast.com and speedtest.net are fast, then it's not the computer or your internet. Source: over 1 year ago
  • Still trouble shooting
    Hi there. I definitely understand the frustration with slow download speeds. Are you able to run a speed test on speedtest.net to see what results you are getting on that computer? Are you having slow speeds on all devices or just this computer particularly? ^David. Source: over 1 year ago
  • Monitor Internet speed / stability over time
    What about the speedtest.net cli version in combination with a little script? Source: over 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Speedtest.net and Zendesk, you can also consider the following products

Fast.com - Quickly test your internet speed with this fast-loading speed test powered by Netflix.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Testmy.net - Accurately test your Internet connection speed with this powerful broadband speed test. Improve your bandwidth speed with the truth.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SpeedOf.Me - SpeedOf.Me is an HTML5 Internet speed test. No Flash or Java needed!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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