Software Alternatives, Accelerators & Startups

Intercom VS Testmy.net

Compare Intercom VS Testmy.net and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Testmy.net logo Testmy.net

Accurately test your Internet connection speed with this powerful broadband speed test. Improve your bandwidth speed with the truth.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Testmy.net Landing page
    Landing page //
    2022-06-13

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Testmy.net features and specs

  • Accurate Results
    Testmy.net provides very accurate speed test results as it doesn't use common data compression techniques that can give misleadingly high speeds.
  • No Flash or Java Required
    Unlike some other speed test tools, Testmy.net runs directly on HTML5, meaning there's no need for Flash or Java plugins, which can be deprecated or insecure.
  • Cross-Platform Compatibility
    It works seamlessly on various devices and operating systems, including desktop computers, tablets, and smartphones.
  • Advanced Diagnostics
    The site offers detailed diagnostic information, helping users get a clear picture of download and upload speeds, as well as network health.
  • Historical Data
    Users can track their connection performance over time with detailed historical data and reports.
  • Community Insights
    The platform allows users to compare their results with others, providing insights into how their connection stacks up against averages or specific ISPs.

Possible disadvantages of Testmy.net

  • No Mobile App
    Unlike some competitors, Testmy.net does not offer a dedicated mobile app, which limits convenient access for some users.
  • Interface Age
    The website’s interface can feel somewhat dated compared to more modern speed test tools, possibly affecting user experience.
  • Limited Server Locations
    There are fewer server locations compared to some other speed test services like Ookla, potentially impacting the accuracy of some international users' tests.
  • Advertisements
    The site contains advertisements which can be distracting and may affect the overall user experience.
  • No Real-Time Monitoring
    It lacks features for real-time speed monitoring, which some advanced users may find essential.
  • Limited Support
    Customer support options are limited, with no dedicated support team readily available for troubleshooting issues.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Testmy.net videos

Speed Test at testmy.net

Category Popularity

0-100% (relative to Intercom and Testmy.net)
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100
CRM
100 100%
0% 0
Speed Test
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Testmy.net

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Testmy.net Reviews

We have no reviews of Testmy.net yet.
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Social recommendations and mentions

Based on our record, Testmy.net seems to be a lot more popular than Intercom. While we know about 175 links to Testmy.net, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Testmy.net mentions (175)

  • Slow internet issues with lots of uncorrectables
    Hello! Ever since moving into a new house, I've haven't been getting the speeds I've expecting. Specifically, videos and websites will fail to load or load extremely slowly most of the time. The odd thing is, when running a speed test (tested using both testmy.net and speedtest.net on Firefox with my laptop wired via ethernet), I'll get 5 mbs down on the first test, 100 mbs on the second test, then back down to 15... Source: over 1 year ago
  • Show HN: Internet Speed Test
    Another speed test site is https://testmy.net The site claims superior accuracy (which I can't confirm but probably someone here can evaluate one way or the other). The site offers a number of test options and other amenities. I'll have to try these other sites to see how they compare. - Source: Hacker News / over 1 year ago
  • Nothing but issues, so here's my review in "old man yells at cloud" style
    T-Mobile - 5G WI-FI decently priced... If it only worked! Below I'll post my results from a few hours of a test I did today using Testmy.net. This is an every day occurrence. You could be watching a YouTube video at a nice 1080p60, but then it'll switch to buffering for about 5-15 minutes on average. Or you can watch it on 144p or 240p "with some buffering". The longest downtime was for about 45 minutes to date. Source: almost 2 years ago
  • CelcomDigi Fibre Broadbrand
    Go to testmy.net and test it, what are the scores there? Source: almost 2 years ago
  • Why does the SL speedtest differ soooo much from Ookla test results? Which should I trust?
    I prefer using TestMy Which one is better? Your guess is as good as mine.... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Intercom and Testmy.net, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Fast.com - Quickly test your internet speed with this fast-loading speed test powered by Netflix.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Speedtest.net - Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla

Drift - A messaging app that helps you grow your business.

SpeedOf.Me - SpeedOf.Me is an HTML5 Internet speed test. No Flash or Java needed!