Zendesk
Freshdesk
Intercom
HelpScout
LiveAgent
Crisp Chat
tawk.to
Zoho Desk
react-testing-library
Jest
Vitest
Enzyme
Storybook
Jasmine
React
Ava
ZendeskZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, react-testing-library seems to be a lot more popular than Zendesk. While we know about 137 links to react-testing-library, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
React Testing Library’s core philosophy is that we should write our tests in such a way that we simulate user behavior. By testing what the user can actually do, our tests focus less on implementation details and more on the actual user interface, which leads to less brittle tests and a more reliable test suite. - Source: dev.to / 7 months ago
In the main branch, we set up Vitest as the test runner and React Testing Library for rendering the component and simulating user interactions. We also set up MSW to intercept the network requests and return mock responses. - Source: dev.to / 11 months ago
React Testing Library (RTL) provides lightweight utilities built on top of react-dom and react-dom/test-utils, designed to promote testing through user interactions rather than component internals. Instead of working with component instances, RTL encourages querying and asserting against actual DOM nodes, just like real users would. This approach improves test reliability and pushes developers toward writing more... - Source: dev.to / about 1 year ago
Testing ensures code reliability and maintainability. Jest, Vitest and React Testing Library are standard tools for unit and integration testing. Unit tests verify individual components, while integration tests ensure features work together. For example, testing a TodoList component might involve:. - Source: dev.to / about 1 year ago
Additionally, I wrote Jest and Enzyme unit tests to demonstrate how to go about unit testing the components, as test driven development (TDD) is another methodology my organization subscribes to. Jest is a unit testing framework that actually shipped with React if you use the Create React App CLI to make a new React project. And at the time, Enzyme was created by Airbnb and added additional functionality to Jest... - Source: dev.to / over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Jest - Jest is a delightful JavaScript Testing Framework with a focus on simplicity.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Vitest - A blazing fast unit test framework powered by Vite
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Enzyme - Enzyme is a JavaScript testing utility for React.