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Zendesk VS Google Cloud PostgreSQL

Compare Zendesk VS Google Cloud PostgreSQL and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Google Cloud PostgreSQL logo Google Cloud PostgreSQL

Fully-managed database service
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Google Cloud PostgreSQL Landing page
    Landing page //
    2023-09-29

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Google Cloud PostgreSQL features and specs

  • Scalability
    Google Cloud PostgreSQL offers easy scalability for growing databases, allowing you to adjust resources like CPU and RAM without significant downtime.
  • Managed Service
    As a fully managed service, it reduces the overhead of database maintenance tasks such as backups, patching, and updates, allowing developers to focus on application development.
  • High Availability
    It provides high availability configurations with automated failover to ensure that your database is reliable and your application remains uninterrupted.
  • Security
    Offers strong security measures, including encryption at rest and in transit, and integration with Google Cloud's Identity and Access Management (IAM).
  • Integration
    Seamlessly integrates with other Google Cloud services, making it easier to build comprehensive cloud solutions.

Possible disadvantages of Google Cloud PostgreSQL

  • Cost
    The cost can become high compared to other options, especially if your database requirements grow significantly, leading to increased resource allocation.
  • Limited Customization
    Being a managed service, there may be limited ability to customize certain configurations compared to self-hosted PostgreSQL solutions.
  • Vendor Lock-in
    Using Google Cloud services can lead to dependency on their ecosystem, making it challenging to migrate to another platform or cloud provider in the future.
  • Latency
    While Google Cloud provides robust infrastructure, network latency can still be an issue, especially if the service is being accessed from geographically distant regions.
  • Complexity
    Navigating and configuring the myriad of available options in Google Cloud can be complex and requires a certain level of expertise, which might be burdensome for newcomers.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Google Cloud PostgreSQL videos

No Google Cloud PostgreSQL videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Google Cloud PostgreSQL)

Zendesk

Google Cloud PostgreSQL

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Databases
0 0%
Databases
100% 100

User comments

Share your experience with using Zendesk and Google Cloud PostgreSQL. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Google Cloud PostgreSQL

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Google Cloud PostgreSQL Reviews

We have no reviews of Google Cloud PostgreSQL yet.
Be the first one to post

Social recommendations and mentions

Google Cloud PostgreSQL might be a bit more popular than Zendesk. We know about 7 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Google Cloud PostgreSQL mentions (7)

  • Kubernetes and Container Portability: Navigating Multi-Cloud Flexibility
    Google Cloud SQL for MySQL (for managed MySQL) or Google Cloud SQL for PostgreSQL (for managed PostgreSQL). - Source: dev.to / about 1 month ago
  • Top 8 Managed Postgres Providers
    This is Google's managed service for databases that makes it easier to set up, maintain, and manage PostgreSQL databases on Google Cloud. - Source: dev.to / 9 months ago
  • Questions about 'databaseing' on the Cloud
    For a small database you don't need Snowflake. You need Postgres or MySQL. Power BI for visualizing data seems fine. For entering data you can use Airforms. Source: almost 2 years ago
  • Distributed Managed PostgreSQL Database Alternatives in the Cloud
    PostgreSQL is an open-source relational database, used by many companies, and is very common among cloud applications, where companies prefer an open-source solution, supported by a strong community, as an alternative to commercial database engines. The simplest way to run the PostgreSQL engine in the cloud is to choose one of the managed database services, such as Amazon RDS for PostgreSQL or Google Cloud SQL... - Source: dev.to / about 2 years ago
  • Get data from Cloud SQL with Python
    For the database, I used Cloud SQL, which is a managed database service from Google Cloud Platform (GCP). This GCP product provides a cloud-based alternative to MySQL, PostgreSQL and SQL Server databases. The great advantage of Cloud SQL is that it is a managed service, that is, you do not have to worry about some tasks related to the infrastructure where the database will run, tasks such as backups, maintenance... - Source: dev.to / almost 3 years ago
View more

What are some alternatives?

When comparing Zendesk and Google Cloud PostgreSQL, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Supabase - An open source Firebase alternative

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

pREST - A fully RESTful API from any existing PostgreSQL database written in Go

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