Software Alternatives, Accelerators & Startups

LiveAgent VS Google Cloud PostgreSQL

Compare LiveAgent VS Google Cloud PostgreSQL and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Cloud PostgreSQL logo Google Cloud PostgreSQL

Fully-managed database service
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Google Cloud PostgreSQL Landing page
    Landing page //
    2023-09-29

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Google Cloud PostgreSQL features and specs

  • Scalability
    Google Cloud PostgreSQL offers easy scalability for growing databases, allowing you to adjust resources like CPU and RAM without significant downtime.
  • Managed Service
    As a fully managed service, it reduces the overhead of database maintenance tasks such as backups, patching, and updates, allowing developers to focus on application development.
  • High Availability
    It provides high availability configurations with automated failover to ensure that your database is reliable and your application remains uninterrupted.
  • Security
    Offers strong security measures, including encryption at rest and in transit, and integration with Google Cloud's Identity and Access Management (IAM).
  • Integration
    Seamlessly integrates with other Google Cloud services, making it easier to build comprehensive cloud solutions.

Possible disadvantages of Google Cloud PostgreSQL

  • Cost
    The cost can become high compared to other options, especially if your database requirements grow significantly, leading to increased resource allocation.
  • Limited Customization
    Being a managed service, there may be limited ability to customize certain configurations compared to self-hosted PostgreSQL solutions.
  • Vendor Lock-in
    Using Google Cloud services can lead to dependency on their ecosystem, making it challenging to migrate to another platform or cloud provider in the future.
  • Latency
    While Google Cloud provides robust infrastructure, network latency can still be an issue, especially if the service is being accessed from geographically distant regions.
  • Complexity
    Navigating and configuring the myriad of available options in Google Cloud can be complex and requires a certain level of expertise, which might be burdensome for newcomers.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Google Cloud PostgreSQL videos

No Google Cloud PostgreSQL videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and Google Cloud PostgreSQL)
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Databases
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Google Cloud PostgreSQL.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Google Cloud PostgreSQL. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Google Cloud PostgreSQL

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Google Cloud PostgreSQL Reviews

We have no reviews of Google Cloud PostgreSQL yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Google Cloud PostgreSQL seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Google Cloud PostgreSQL mentions (7)

  • Kubernetes and Container Portability: Navigating Multi-Cloud Flexibility
    Google Cloud SQL for MySQL (for managed MySQL) or Google Cloud SQL for PostgreSQL (for managed PostgreSQL). - Source: dev.to / about 1 month ago
  • Top 8 Managed Postgres Providers
    This is Google's managed service for databases that makes it easier to set up, maintain, and manage PostgreSQL databases on Google Cloud. - Source: dev.to / 9 months ago
  • Questions about 'databaseing' on the Cloud
    For a small database you don't need Snowflake. You need Postgres or MySQL. Power BI for visualizing data seems fine. For entering data you can use Airforms. Source: almost 2 years ago
  • Distributed Managed PostgreSQL Database Alternatives in the Cloud
    PostgreSQL is an open-source relational database, used by many companies, and is very common among cloud applications, where companies prefer an open-source solution, supported by a strong community, as an alternative to commercial database engines. The simplest way to run the PostgreSQL engine in the cloud is to choose one of the managed database services, such as Amazon RDS for PostgreSQL or Google Cloud SQL... - Source: dev.to / about 2 years ago
  • Get data from Cloud SQL with Python
    For the database, I used Cloud SQL, which is a managed database service from Google Cloud Platform (GCP). This GCP product provides a cloud-based alternative to MySQL, PostgreSQL and SQL Server databases. The great advantage of Cloud SQL is that it is a managed service, that is, you do not have to worry about some tasks related to the infrastructure where the database will run, tasks such as backups, maintenance... - Source: dev.to / almost 3 years ago
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What are some alternatives?

When comparing LiveAgent and Google Cloud PostgreSQL, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Supabase - An open source Firebase alternative

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

pREST - A fully RESTful API from any existing PostgreSQL database written in Go