Software Alternatives & Reviews

Firebase VS Zendesk

Compare Firebase VS Zendesk and see what are their differences

Firebase logo Firebase

Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Firebase Landing page
    Landing page //
    2023-10-20
  • Zendesk Landing page
    Landing page //
    2022-03-08

Firebase videos

Is Firebase a Good Long Term Solution?

More videos:

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Firebase and Zendesk)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
App Development
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Firebase and Zendesk

Firebase Reviews

Best Serverless Backend Tools of 2023: Pros & Cons, Features & Code Examples
That’s a wrap: 6 best serverless backend for your next project! If you like Firebase, check out Rowy, our Firebase content management system.
Source: www.rowy.io
What is AWS Amplify? - AWS Amplify Alternatives
The Google Firebase feature set includes a wide variety of components, some of which are file storage, application programming interfaces (APIs), cloud hosting, intelligent analytics, and real-time databases.
Source: mindmajix.com
2023 Firebase Alternatives: Top 10 Open-Source & Free
Although Firebase has some limitations, many online web and mobile applications are still running on Firebase. Likewise, BuiltWith confirms that 396,531 live websites on the internet utilize Firebase. Correspondingly, 2953 companies and 32113 developers claim to use Firebase for different tech stacks on StackShare.
THE BEST 34 APP DEVELOPMENT SOFTWARE IN 2022 LIST
With Google’s Firebase, you can build apps fast, without managing infrastructure. Firebase gives you functionality like analytics, databases, messaging and crash reporting so you can move quickly and focus on your users. Firebase is built on Google infrastructure and scales automatically, for even the largest apps. Firebase offers great integrations with Google Ads, Admob,...
Convex vs. Firebase
"Firebase" actually refers to two separate products: Firebase Realtime Database and Cloud Firestore. This discussion focuses on Cloud Firestore because it's the newer, more scalable Firebase offering.
Source: docs.convex.dev

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Firebase seems to be a lot more popular than Zendesk. While we know about 248 links to Firebase, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Firebase mentions (248)

  • How to Add Firebase Authentication To Your NodeJS App
    Head over to Firebase Developer Console homepage, sign in using your Gmail address, and click the Go to Console button to navigate to the console's overview page. - Source: dev.to / about 16 hours ago
  • How I migrated from Firebase to Supabase
    I didn't really give much thought as to which backend I would use. I already had 2 projects in Supabase (BOXCUT & MineWork), but also a few projects in Firebase too. I was more concerned at the time at actually building the product. - Source: dev.to / 3 days ago
  • Mastering Firebase: A Comprehensive Guide to CRUD Operations
    Firebase, a well-known backend platform, is widely utilized for building Serverless or Headless web and mobile applications. This discussion will delve into executing comprehensive CRUD (Create, Read, Update, Delete) operations within Firebase. CRUD operations serve as fundamental building blocks for both web and mobile applications. To initiate this process, create a new project in the Firebase Console.... - Source: dev.to / about 2 months ago
  • What is really an API? Examples, Code + History
    For example, you can rely on the powerful OAuth by Okta to handle your Auth services, Flutterwave payment gateway to accept payment, and Google Firebase Messaging to manage notifications. - Source: dev.to / 2 months ago
  • The 2024 Web Hosting Report
    Backend as a Service (BaaS) goes back to early 2010’s with companies like Parse and Firebase. These products integrated everything a backend provides to a webapp in a single, integrated package that makes it easier to get started and enables you to offload some of the devops maintenance work to someone else. - Source: dev.to / 3 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Firebase and Zendesk, you can also consider the following products

Supabase - An open source Firebase alternative

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Android Studio - Android development environment based on IntelliJ IDEA

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OneSignal - Customer engagement platform used by over 1 million developers and marketers; the fastest and most reliable way to send mobile and web push notifications, in-app messages, emails, and SMS.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!