Software Alternatives, Accelerators & Startups

WatchThemLive VS Zendesk

Compare WatchThemLive VS Zendesk and see what are their differences

WatchThemLive logo WatchThemLive

Watch Your Product Through the Lens of Your Users. Watch your users' experience in recorded videos, even when they message you on Live support.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • WatchThemLive Landing page
    Landing page //
    2022-08-15

Watch your users' experience in recorded videos, even when they message you on Live Chat support. Pay one subscription for Analytics, Live Chat, and generating video testimonials via users. . WatchThemLive records every user's session in videos or heatmaps, so you see the journey your users have on your platform. . Set up your live chat support channel and watch all the sessions of a user when they send you a message to ask questions. WatchThemLive lets you automate prompting your users to send you video testimonials while using your platform.

  • Quickly spot which page is causing visitors to drop off watching recorded sessions.
  • Track all the warnings and errors shown on the client browser.
  • Generate 100s of Testimonial videos from users who are using your platform
  • Have a live chat that shows your users' live activities in videos.
  • Have a better understanding of each user on every page of your platform combining heatmaps with session recordings.

WatchThemLive is a user behavioral analytics software that helps Product Managers, Web Developers, UI/UX Designers, and Support teams create a better user experience for their visitors across all devices, identify and fix bugs as soon as they occur, and maximize conversion through ideal design choices through the use of the following features:

  • Visitor session replays
  • Click Heatmaps
  • Live Chat- in Videos
  • Video Testimony Generation
  • Mouse Tracking
  • Cross-team collaboration
  • Visitor Journey tracking
  • Funnel/Cohort
  • Zendesk Landing page
    Landing page //
    2024-05-06

WatchThemLive

$ Details
freemium $29.0 / Monthly (2 GB Storage | Unlimited Session Recordings | 3 heatmaps/Goals)
Platforms
Web Browser API
Release Date
2022 March

WatchThemLive features and specs

  • Session Recording: Yes
  • Website Heatmap: Yes
  • Video Live Chats: Yes
  • Automated Video Testimonials: yes
  • User Behavior Tracking: Yes
  • Page Behavioural Tracking: Yes
  • Bug Tracking and Reporting: yes
  • Goal Tracking: Yes
  • Funnel Analysis: Yes
  • Detailed Analytics: Yes
  • Teams: Yes

Zendesk features and specs

No features have been listed yet.

WatchThemLive videos

User Behavior Tracking To Boost Conversions with WatchThemLive

More videos:

  • Review - WatchThemLive in a few minutes | Visual User Behavior Tracking To Boost Conversions

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to WatchThemLive and Zendesk)
Analytics
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Analytics
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using WatchThemLive and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare WatchThemLive and Zendesk

WatchThemLive Reviews

  1. I've used WatchThemLive on my own site and several clients' sites for my company

    I've used WatchThemLive on my own site and several clients' sites for my company. Personally I really like the replay feature that you can just sit there all day watching the user's behavior on your site and improve the UX on the site by analyzing them. The dashboard interface is clean and easy to navigate, and the heatmap feature is clear and accurate.

    👍 Pros:    Good session recordings|Amazing heatmaps|Best livehat with videos of users
  2. chila

    I have been using WatchThemLive for the third year now. It has always helped me to understand what my users want and discover their behavioral and navigating patterns. Using this tool, I didn’t have to rely on guesswork or second-handed data. I could make any changes to my website based on actual data which is gathered directly from my users.

    👍 Pros:    Good session recordings|Amazing heatmaps|Best livehat with videos of users
  3. I have been using WatchThemLive for the third year now. It has always helped me to understand what my users want and discover their behavioral and navigating patterns. Using this tool, I didn’t have to rely on guesswork or second-handed data. I could make any changes to my website based on actual data which is gathered directly from my users.

    👍 Pros:    Good session recordings|Amazing heatmaps|Best livehat with videos of users

Top 10 CRO Tools to Boost Conversions for Free in 2023
But what sets WatchThemLive apart from similar tools? The good news is that WatchThemLive shows console errors, and you will be notified whenever an error is detected. Moreover, you can share all recorded sessions with your team members and developers to fix the problems!Pretty straightforward, right?! You can click here and sign up on WatchThemLive to figure out why your...
Source: aigrow.me
10 Best Hotjar Alternatives & Competitors in 2023
However, according to our research, WatchThemLive is a reasonable option for covering the needs of all marketers and website owners. All it takes you to do is to sign up on WatchThemLive Right Now and try its Free Plan without any effort.
Smartlook Reviews: Everything You Need to Know + Best Alternative in 2023
WatchThemLive is an all-in-one behavioral marketing tool that helps you gain valuable information about your website to increase your conversion rate. Unlike Smartlook, WatchthemLive is worth your money and time.
10 Best Google Analytics Alternatives (Free & Paid)
WatchThemLive is a behavioral analytics tool that can cover all GA limitations. For Example, its user tracking feature can gather your visitors’ behavioral analytics information. In addition, WatchThemLive collects information like how many pages your customers visit, how many activities they perform, and more.
Best 10 Session Replay Tools and Software
By using the WatchThemLive session replay tool, you can boost your CRO in no time. How, you asked? Well, this feature allows you to discover where your visitors are struggling and what makes them drop off. After finding out the challenges on your website, you will fix the problems and issues that have so far stopped your visitors from converting to your goals.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WatchThemLive mentions (0)

We have not tracked any mentions of WatchThemLive yet. Tracking of WatchThemLive recommendations started around Jul 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing WatchThemLive and Zendesk, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!