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Usersnap VS Keeping

Compare Usersnap VS Keeping and see what are their differences

Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Usersnap Landing page
Rating
0 reviews
Pricing
Open source Paid Free trial $69 / Monthly (10 team members, 5 feedback projects)
Alternatives Is it good?
Keeping

Turns Google Workspace Into Your Team’s Help Desk

Keeping Keeping Thumbnail
Rating
0 reviews
Pricing
Paid Free trial
Alternatives Is it good?
Klartab
Log hours, export reports, and manage approvals - built for freelancers. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Usersnap seems to be more popular. It has been mentioned 4 times since March 2021.

social mentions
4 vs 0
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 87

Base details

Website, pricing, platforms and company facts side by side.

Usersnap
Keeping
Website usersnap.com keeping.com
Pricing
Open source Paid Free trial $69 / Monthly (10 team members, 5 feedback projects) Official pricing
Paid Free trial Official pricing
Platforms
Google Chrome Firefox Browser
—
Company 2020 Startup from the United States · 1 - 9 employees · 2020
Listed in
Visual Bug Reports Bug Reporting User Feedback Customer Feedback Feature Tracking Surveys Survey Tools Forms And Surveys Online Surveys +6
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8

About Usersnap and Keeping

In their own words, as submitted to SaaSHub.

Usersnap
Keeping

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How? Feedback widgets with screen capture: makes your communication with users on...

Read more about Usersnap

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

Features and specs

What each product offers, as listed by its team.

Usersnap 14 features
Keeping 6 features
  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice

Analysis

An editorial look at what each product does well and who it suits.

Usersnap
Keeping

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

No analysis of Keeping yet.

Videos

Walkthroughs and reviews on video.

Usersnap 2 videos + Add
Keeping 2 videos + Add

Usersnap - Grow your product with the clarity of customer feedback

More videos

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • Review - I hate it, I'm keeping it. SMSL PL200T CD transport review.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Usersnap
Keeping
100% 100%
Customer Feedback
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Visual Bug Reports
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Usersnap and Keeping.

How would you describe the primary audience of your product?

Keeping's answer:

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer:

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer:

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using Usersnap and Keeping. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Usersnap no reviews yet
Keeping no reviews yet

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Usersnap 4 mentions
Keeping 0 mentions

View more

Tracking Keeping since Mar 2021.

Alternatives to Usersnap and Keeping

When comparing Usersnap and Keeping, you can also consider the following products.

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