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BugHerd VS Keeping

Compare BugHerd VS Keeping and see what are their differences

BugHerd

BugHerd: The Website Feedback Tool for Agencies

BugHerd Landing page
Rating
0 reviews
Pricing
Paid Free trial $39 / Monthly (5 Users, 10 GB Data Storage)
Alternatives Is it good?
Keeping

Turns Google Workspace Into Your Team’s Help Desk

Keeping Keeping Thumbnail
Rating
0 reviews
Pricing
Paid Free trial
Alternatives Is it good?
InboxAgent
InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, BugHerd seems to be more popular. It has been mentioned 5 times since March 2021.

social mentions
5 vs 0
Visual Bug Reports popularity
100% vs 0%
alternatives listed
240+ vs 87

Base details

Website, pricing, platforms and company facts side by side.

BugHerd
Keeping
Website bugherd.com keeping.com
Pricing
Paid Free trial $39 / Monthly (5 Users, 10 GB Data Storage) Official pricing
Paid Free trial Official pricing
Platforms
Browser Windows Web Google Chrome Mac OSX Firefox +3
—
Company 2010 Startup from the United States · 1 - 9 employees · 2020
Listed in
Website Feedback Visual Feedback Tool Bug Tracking QA Tools UAT Bug Reporting Bug And Issue Tracking +4
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8

About BugHerd and Keeping

In their own words, as submitted to SaaSHub.

BugHerd
Keeping

BugHerd is the world's leading website feedback and bug-tracking tool. Globally, thousands of leading agencies and marketing teams love it for the ease and collaboration it brings to their website projects. BugHerd has revolutionised the way agencies collect and manage website feedback from...

Read more about BugHerd

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

Features and specs

What each product offers, as listed by its team.

BugHerd 21 features
Keeping 6 features
  • Audit Trail
  • Backlog Management
  • Task management
  • Ticket management
  • Workflow Management
  • Collaboration Tools
  • Task Board View
  • To Do List View
  • Easy Set Up
  • Guest Feedback
  • Feedback & Commenting
  • Feedback widget
  • Capture Metadata
  • Integrations
  • Annotations
  • Public Feedback
  • Unlimited Guests
  • Real Time Commenting
  • Kanban board
  • Triarge Feedback
  • API Support
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice

Analysis

An editorial look at what each product does well and who it suits.

BugHerd
Keeping

Overall verdict

  • Overall, BugHerd is a robust and effective tool for teams looking to improve their bug tracking and feedback processes, particularly for web development projects. It is generally well-received by users who appreciate its simplicity and the efficiency it brings to the feedback process.

Why this product is good

  • BugHerd is a popular tool for managing website feedback and bug tracking. It provides an intuitive interface that allows users to pin feedback directly on a website, making the process of reporting issues very visual and straightforward. This can significantly streamline communication between developers, designers, and clients, reducing the back-and-forth often associated with bug reporting and feedback loops.

Recommended for

    BugHerd is particularly recommended for web development teams, digital agencies, and product managers who are responsible for maintaining and improving websites. It is also a great fit for teams who work closely with clients and require an easy way to collect and manage client feedback directly in the context of the website in question.

No analysis of Keeping yet.

Videos

Walkthroughs and reviews on video.

BugHerd 5 videos + Add
Keeping 2 videos + Add

Looking For Bug Tracking Software? Bugherd Review + Tutorial

More videos

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • Review - I hate it, I'm keeping it. SMSL PL200T CD transport review.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
BugHerd
Keeping
100% 100%
Visual Bug Reports
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Bug Reporting
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing BugHerd and Keeping.

How would you describe the primary audience of your product?

Keeping's answer:

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer:

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer:

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using BugHerd and Keeping. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

BugHerd no reviews yet
Keeping no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

BugHerd 5 mentions
Keeping 0 mentions

View more

Tracking Keeping since Mar 2021.

Alternatives to BugHerd and Keeping

When comparing BugHerd and Keeping, you can also consider the following products.

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