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Ubiquiti Network Management System VS Freshdesk

Compare Ubiquiti Network Management System VS Freshdesk and see what are their differences

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  3. » Reviews
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Ubiquiti Network Management System logo Ubiquiti Network Management System

Ubiquiti Network Management System manages all the EdgeMAX, EdgeSwitch, airMAX and UFiber devices.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Ubiquiti Network Management System Landing page
    Landing page //
    2023-08-17
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Ubiquiti Network Management System features and specs

  • Comprehensive Network Management
    Ubiquiti's Network Management System (NMS) provides a centralized interface for monitoring and managing all your network devices, simplifying network management.
  • Scalability
    Ubiquiti NMS is highly scalable, suitable for small to large enterprise networks, accommodating growth without significant infrastructure changes.
  • User-Friendly Interface
    The system features an intuitive and easy-to-navigate interface, which is accessible even for users with limited technical expertise.
  • Cost-Effective
    Compared to other enterprise-level network management solutions, Ubiquiti offers a cost-effective alternative with no licensing fees.
  • Multi-Site Management
    It supports the management of multiple sites from a single interface, beneficial for organizations with geographically distributed networks.

Possible disadvantages of Ubiquiti Network Management System

  • Limited Advanced Features
    While adequate for many uses, some advanced enterprise features available in other systems might be limited or absent.
  • Dependence on Ubiquiti Ecosystem
    To fully leverage the NMS, users generally need to use Ubiquiti hardware, which may not integrate seamlessly with third-party devices.
  • Cloud Reliance
    Some management capabilities necessitate cloud connectivity, which could be a concern for users with stringent privacy or security requirements.
  • Potential for Software Bugs
    Users occasionally report software bugs or glitches, which might require troubleshooting and delay optimal utilization.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering some advanced configurations can take time and experience.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Ubiquiti Network Management System videos

+ Add

Installing UNMS - Ubiquiti Network Management System

More videos:

  • Review - Ubiquiti Network Management System (UNMS Beta)
  • Review - Installing UNMS - Ubiquiti Network Management System

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Ubiquiti Network Management System and Freshdesk)

Ubiquiti Network Management System

Freshdesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ubiquiti Network Management System and Freshdesk

Ubiquiti Network Management System Reviews

We have no reviews of Ubiquiti Network Management System yet.
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Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Ubiquiti Network Management System. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ubiquiti Network Management System mentions (2)

  • Ubiquiti XG6-POE
    UniFi Network Application v5.8.x (or newer), available at: https://ui.com/download/unifi. Source: over 2 years ago
  • UXG-Pro-US vs UDM-SE
    FWIW: You can run the network application on a linux/macOS/windows machine as well. Free download at https://ui.com/download/unifi (scroll down to "software"). Source: over 2 years ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 2 years ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 2 years ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: almost 3 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 3 years ago
View more

What are some alternatives?

When comparing Ubiquiti Network Management System and Freshdesk, you can also consider the following products

Cisco DNA Center - Find and resolve network issues with Cisco DNA Center. Provides software-based network automation and assurance. Control and manage intent-based networks.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nmap - Nmap Free Security Scanner, Port Scanner, & Network Exploration Tool. Download open source software for Linux, Windows, UNIX, FreeBSD, etc.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Cisco Network Assistant - Cisco Network Assistant simplifies wired and wireless network management, and provides critical product information using Cisco Active Advisor.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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